Course: World-Class Operations:

Internal Assignment Applicable for June 2021 Examination:

1. Quality Function Deployment is an important tool for the implementation of world-class
standards in operations. Briefly explain how QFD can be beneficial for a firm in the service
sector in achieving world-class standards in operations?

2. What are the three Rs in Business Process Re-engineering? Explain with a suitable
business example. 

3.a. You have been hired as a consultant to advise on the tools of World Class Operations.
This reference explains the concept of KANBAN as applied to manufacturing
companies. 

3.b. As a consultant for World Class Operations explains the process of application of Design
of Experiments in the hospitality sector.