NMIMS Global Access
School for Continuing Education (NGA-SCE)
Course: IT Infrastructure Management

Internal Assignment Applicable for December 2020 Examination

1. With the help of an example, explain the IT system management model that deals with
malfunctions in the communication network. (10 Marks)

2. Service level management is considered as a process of service design which is created
for delivering the levels of availability, capacity, etc. required by the customer.
Elucidate the statement by describing its purpose, objectives and scope. (10 Marks)

3. You are the CIO at Envision Pvt. Ltd. You have to address your team at the Town Hall
as suggested by your CEO. Keeping in view the recent work from home and virtual
connectivity requirements of your clients, you must plan to address your team.

a. What common jobs does IT system management include? (5 Marks)

b. If one of your team members asks you about the organization management approaches,
how will you guide her?