Question 1

For the business problem - “The order through rate for the food delivery app's services in Pune is significantly lower when compared to the national average”, define the 5Ws (Who, What, Where, When, How) in order to understand it better. Submit your points for each of the 5Ws as your answer to this question. 

 Question 2

Now that you are comfortable with the business problem, you need to understand the implications and impact of this problem on the business. For this purpose, you can use SPIN questions. Frame the SPIN questions for the food delivery app's product manager. You need to ask at least two questions each for S, P, I and N. Submit the SPIN questions as your answer to this question.

 Question 3

Now that you have an understanding of the business problem and its implications on the business, you need to formulate hypotheses. For this purpose, you can use the 5Cs framework. Formulate hypotheses about the possible root causes of the problem faced by the food delivery app. You need to formulate at least 2 hypotheses for each of the 5Cs. Submit the hypotheses as your answer to this question.

Question 4

Now that you have come up with the possible hypotheses using the 5Cs, the next thing would be to visualise them using an issue tree in order to ensure that you are not missing out on any other possibilities.

The task for you is to use Coggle to create an issue tree of the problem at hand- starting with ‘low order rates’ and then branching out from thereon. Submit a screenshot of the issue tree as your answer to this question.