NMIMS Global Access
School for Continuing Education (NGA-SCE)
Course: Information Systems for Managers
Internal Assignment Applicable for December 2020 Examination

1. Internet of Things (IoT)-enabled devices have made remote monitoring in the healthcare
sector possible, unleashing the potential to keep patients safe and healthy, and
empowering physicians to deliver superlative care. It has also increased patient
engagement and satisfaction as interactions with doctors have become easier and more
efficient. Furthermore, remote monitoring of patient’s health helps in reducing the

length of hospital stay and prevents re-admissions. IoT also has a major impact on
reducing healthcare costs significantly and improving treatment outcomes. IoT is
undoubtedly transforming the healthcare industry by redefining the space of devices
and people interaction in delivering healthcare solutions. IoT has applications in
healthcare that benefit patients, families, physicians, hospitals and insurance
companies. The healthcare industry is rapidly adopting new-age technologies such as
Machine Learning and Artificial Intelligence to improve access and outcomes,
especially in rural areas. In this scenario, it is the responsibility of businesses to ensure
that the technology acts with responsibility and transparency. In recent years, India has
seen increased IoT adoption in education, governance and financial services. IoT
Technology has made it possible for doctors to see and interact with patients who are
located far, with smart login devices. The patients’ medical data and case history are
automatically transmitted to the doctor for analysis. What are the potential
cybersecurity challenges in using IoT in healthcare? Enlist a few areas in which IoT
can be used in healthcare. Identify the benefits of using IoT in healthcare in a
developing country like India. (10 Marks)

2. Netmeds.com, one of the largest e-pharmacies claims more than 3.7 million customers
in over 610 cities and towns. The market size of e-pharmacies was approximately $512
million (Rs 3,500 crore) in 2018. It is predicted that there will be a compounded annual
growth rate (CAGR) of 63 per cent which will reach $3.6 billion (Rs 25,000 crore) by
2022. Explain how information systems help in managing the supplies of medicines by
online pharmacies and delivering them to customers. (10 Marks)

3. Digital India is working to transform the rural economy and create skilled jobs. It has
touched upon all aspects of our lives, from work, travel and communication to
healthcare, education and shopping. The push for e-governance and Digital India

comes from the telecom sector, increasing internet penetration and proliferating mobile
devices. As citizens become more tech-savvy, their aspirations are expected to surge in

terms of quality of services and the way cities are governed. A shift towards citizen-
oriented governance is imminent. E-governance is changing the relationship between

citizens and authorities. Every citizen will be able to monitor activities of government,
be aware of their plans to work directly and interact with them without queues and
unnecessary bureaucracy. E-governance is the automation of work with documents,
statements of citizens, certificates, licenses, and formal acts that legalise certain

activities of citizens. The average citizen is now familiar with digital payments, e-
governance, digitization of land records, etc. People are hoping for better utilization of

taxpayers' money. E-governance, or the use of ICT to deliver government services,
nurtures a transparent, productive and efficient form of governance. E-government can
also reduce corruption. If diligently designed and implemented, it can improve
efficiency in delivery of government services, simplify regulations, strengthen citizen
participation, and lead to cost-savings for citizens, businesses and the government
itself.

The benefits of all this will be transparency of public authorities and local
governments, savings in time and material resources, and improvement in the quality
of administrative services. While barriers to efficient e-governance are many, social
media, mobility, analytics and cloud technologies can make all the difference. Notably,
since we live in a connected economy, the benefits of e-governance will not remain
restricted to the 100 Smart Cities, but will percolate to other urban areas and even rural
India.

That said, it's also time to take into cognizance threats such as data security. Data is the
new oil and organizations are looking to exploit the information they hold. The

importance of addressing cyber-security at the highest levels of corporate leadership
cannot be understated. Cyber-security is integral with national security. Here, IT
companies have a major role to play. They must set up a compliance framework that
not only protects consumer data, but also deletes it when the work is done. It's
important for them to rework their technologies and record-keeping systems. All
sectors have to train and retrain their IT teams. It's also time the government brings in a
new arsenal of talented individuals who are adept at innovating.
(Source:https://ezproxy.svkm.ac.in:2099/docview/2163976984/556EB64474D5424EP
Q/1?accountid=32277)

a. Explain the different e-governance models? What are the advantages of e -
governance? (5 Marks)

b. What are certain challenges to e-government security? How can they be avoided?