NMIMS Global Access
School for Continuing Education (NGA-SCE)
Course: Manpower Planning, Recruitment and Selection
Internal Assignment Applicable for December 2020 Examination

1. With the increasing use of technology in the Human Resources and the onset of the
current pandemic, list and explain atleast five changes that you have seen in the
recruitment and selection function of your organization.

*(These may be to do with sources of recruitment or the selection process or shift in
skills expected, automation, or any other) (10 Marks)

2. With major companies declaring work from home policies for atleast a year, the
training function has completely become online; also new training needs have arisen in
the areas like, “Leading virtual teams”, “Facilitating Virtual Meetings”, etc. List atleast
five benefits and five limitations of online training.

(10 Marks)

3. ABC limited is a two year old start up dealing with providing call support services on
behalf of various organisations to its customers. The support is provided in the areas of
product use, installation, warranty and other services. The support staff receives
trainings about handling various queries from the respective organisations and then
they are provided with required hardware set ups at home to attend calls for assistance
from their existing customers. Calls are recorded for monitoring and the organisations
review these occasionally to check performance, other than this no performance review
as such happens. ABC limited wants to set up a Performance Appraisal process in its
organization in which employees’ performance should be rated by respective
organisations and also by ABC limited.

a. In the given scenario what are the challenges in rating employee performance?
(5 Marks)

b. If you were asked to, how would you go about setting up a performance appraisal
process at ABC Ltd?