NMIMS Global Access
School for Continuing Education (NGA-SCE)
Course: Written and Oral Communication

Internal Assignment Applicable for December 2020 Examination

1. Fire breaks out in the production unit of Shivam foods. Being a Sunday, it is a weekly
off of most administrative staff. Only workers on the production floor are 1 foreman
and 2 security guards are on duty. Think of three communication styles that we have
learnt. Connect each style in the given situation to be displayed by different people and
their applications.

2. Swati is an intern in Dylan Training Consultants. On her first day her manager Ravi
Khurana welcomed and her decided to take her along for a training program which he
was to deliver co-incidentally for a Large Engineering Company. The day Swati
joined him; he was communicating with the Middle Managers in the program. While
returning from the program, Swati asked him how does he decide the content for the
program he conducts. Ravi mentioned just one term – Audience Analysis – and asked
Swati to run some research on her own and meet him later at office to discuss the
same. Please help Swati by elaborating the concept of Audience Analysis for making
presentations.

3. Meeta Sharma is head of Media management in Panache Advertisings. She has been
into media management for most of her career spanning over 23 years. As a part of her
new role as a Head of region for Eastern India, she had to look over recruitment
activities for the new branch. While she was preparing the managers under her for
conducting interviews in person and telephonically, she emphasized on two points –
Dialogue Skills and use of teleconferencing. Please answer the following questions in
light of this case.

a. Enumerate the meaning of dialogue and characteristics of a good dialogue. (5 Marks)

b. Write in your own words, advantages and disadvantages of teleconferencing.