Business Communication

Assignment A
1. Explain the process of communication?

2. Why is recognizing common barriers to effective communication important? Identify one common barrier from each of the following three barrier zones

3. As you prepare a business presentation for your company’s executive management committee, how will you know whether you need visual aids? What kinds of visual aids can be used?    

4. How important is body language while appearing for an interview? Elaborate giving suitable examples.

5. Write short note on any three of the following.
A)      Abbreviations (Give examples) 
b)       Synonyms & Antonyms (Give examples) 

c)      Non Verbal communication (Give examples) 
d)     Interview as a mode of non verbal communication 
e)      Types of business letters 

6. Draft a circular for the office staff mentioning the changes in timings of the office

7. Design the promotional material for a management event. It should include brochures, invites and programs

8. You are the office manager for Smart System, Inc, a startup IT firm in Udyog Vihar Gurgaon. Recently you bought 10 modems from Precision Supplies, a computer hardware supplier located in New Delhi (L2 Block Connaught Palace New Delhi). After two weeks of installation of modems, you found that two of the modems are not functioning properly. Since you have paid the full amount against the purchase of modems you are entitled to enjoy two years of warrantee including free replacement for any product within one month. 
        You called their customer service department to ask for replacement last Friday that replacement would be delivered on following Monday. It is now Friday and you haven’t heard anything from the supplier company. You need the two modems immediately as your company is working on a major project and dead line is approaching fast. This is the first time you have ordered from Precision Suppliers and may be last 
Write a letter of complaint to demand for immediate replacement or full refund.

Assignment B
Case Detail:   
Q.    Read the case study given below and answer the questions given at the end
 Case Study
                                          Charisma Corporation
Charisma Corporation (CC) has recently embarked on a new kind of training. The corporation is teaching many of its employees, especially those in the marketing and sales to make decisions on the basis of nonverbal communication cues. For Malini Varma, VP of CC, focusing on non verbal communications has become an important part of her inter personal dealings. Several years ago, Varma became interested in how body movements and mannerisms truly reflect what an individual is saying. Continuously reading in this area of study, Varma has been able to take decisions about potential employees and potential customers by ‘reading’ them. Varma believes that body language can give a person competitive advantage. It can make a difference while closing a deal or, as in CC’s case, while hiring employees. For example, during interviews, Malini pays constant attention to the candidate’s eye movements and mannerisms. She believes that she can correctly predict if the candidate will be aggressive sales person while simultaneously being personable and friendly. How does she do it? She does this by looking at their eyes and the way they present themselves. In one case hiring decision came down to two people. The first person was animated and made constant eye contact. The second candidate never looked in the eyes of Malini. , leaned back in his/her chair, and crossed both his legs and arms. The first candidate demonstrated the communication skills that Varma thought aligned with successful performance in her organization.
                Malini Varma is convinced that communication skills play a significant role in helping her organization achieve its annual sales goals. Personally, she has found that it has helped her ‘quality’ customers. For instance even when a potential customer says,’ yes’ with his/her arms and legs crossed emphatically, it means, No! Understanding this, Varma is in a better position to probe further into the possible objections the customer has. She has found that, in many cases, she is able to steer the conversation in a direction that ultimately leads to successfully closing a sale. And that is a major competitive advantage.
 
1. What problems Varma encounter by her heavy reliance on non verbal communication

2. What communication guidance would you give to Varma and individuals like her who place an inordinately high value on body language? Explain your position. What communication guidance would you give to Varma and individuals like her who place an inordinately high value on body language? Explain your position.

QUESTION 3
Summarize the entire case study in your own words in not more then 150 words.

Assignment C

QUESTION 1

_____ is a powerful mode of non verbal communication.
        
Written skills
        
Proximics
        
Reading clearly
        
Listening

QUESTION 2

To decode a message is to ___
        
interpret te message
        
translate the message
        
evaluate the message
        
reject the message

QUESTION 3

_____ will come from the receiver of the message.
        
Kinesics
        
Feedback
        
coding
        
verbal

QUESTION 4

___ distorts or interfers the message.
        
Colour
        
Noise
        
Communication Thoughts
        
Incorrect

QUESTION 5

An example of a communication channel is ___
        
noise
        
context
        
feedback
        
face to face

QUESTION 6

"In ____ communication , ethics is important."
        
interpersonal
        
intrapersonal
        
introvert
        
extrovert

QUESTION 7

___ is an example of non verbal language.
        
Jargon
        
Eye contact
        
shouting
        
running

QUESTION 8

___is not an example of non verbal language.
        
Paralanguage
        
proximics
        
Colour language
        
Listening

QUESTION 9

A ___ can only be deemed effective when it is understood by others.
        
Listening
        
Message
        
Letters
        
Articles

QUESTION 10

___ is important because it guarantees that one's message will be decoded.
        
Writing
        
Reading
        
Encoding
        
Noise

QUESTION 11

When did they ___ at the hotel?
        
arrive at
        
arrive to
        
arrive in
        
get to

QUESTION 12

"____cricket, I enjoy watching football and basketball."
        
Apart from
        
Except
        
Besides
        
Except for

QUESTION 13

We must ___ you that your payment is due.
        
inform
        
communicate
        
memo
        
agenda

QUESTION 14

Could you let me ___ my sentence?
        
finish
        
create
        
communicate
        
listen to

QUESTION 15

The word ____ is derived from the Latin word Communis
        
institute
        
communication
        
listen
        
none of the above

QUESTION 16

In business we ___ to persuade and inform.
        
communicate
        
listen
        
talk
        
meet

QUESTION 17

Communication is effectively a ____ way process.
        
one
        
two
        
three
        
four

QUESTION 18

___ that affect the content of a message are in the minds of both the speaker and the listener.
        
Pictures
        
Images
        
Filters
        
Thoughts

QUESTION 19

___ is not one of the 7 C's of Communication.
        
Clarity
        
Character
        
Conciseness
        
Correctness

QUESTION 20

Human communication is essentially ___
        
short_lived
        
emotional
        
imperfect
        
perfect

QUESTION 21

Everyday I get up and go ___ bathroom.
        
in
        
to
        
at
        
for

QUESTION 22

"After Attending classes, I went ___ my hotel room at 5 pm."
        
to
        
in
        
at
        
as

QUESTION 23

The idiom A hard nut to crack means __
        
easy problem
        
difficult problem
        
no problem
        
laughter

QUESTION 24

"The idiom a bad egg means, a ___ person."
        
worthless
        
passive
        
active
        
dangerous

QUESTION 25

"The idiom, as the crow flies means, in a ___ line."
        
curved
        
long
        
straight
        
irregular

QUESTION 26

____ is not a synonym of dull.
        
gloomy
        
cheerless
        
cheerful
        
melancholy

QUESTION 27

___ is a synonym of happy.
        
cheerful
        
cheerless
        
lonesome
        
sad

QUESTION 28

_____is a exchange of thoughts and ideas.
        
Reading
        
speaking
        
Talking
        
Communication

QUESTION 29

In an organization people are linked together because of ___
        
gossip
        
communication
        
friendship
        
documents

QUESTION 30

A group of words that makes complete sense is called a ___
        
clause
        
sentence
        
phrase
        
document

QUESTION 31

The English ___ won the world cup?
        
is
        
has
        
have
        
are

QUESTION 32

Rita made up her mind to speak to me. The meaning of the phrase made up in the given sentence means ___.
        
mixed
        
decided
        
thought
        
contemplate

QUESTION 33

"During a presentation, in the ___ we tell the audience the aim ot the presentation."
        
conclusion
        
background
        
introduction
        
preparation

QUESTION 34

Speaking to a group of people in an official gathering is called a ___
        
circular
        
presentation
        
notice
        
meeting

QUESTION 35

OHP means ___
        
On hand projector
        
On head projection
        
Over head projector
        
over hand projector

QUESTION 36

"In a presentation, listeners can clarify their ___ in audience questions session."
        
listening
        
information
        
doubts
        
messages

QUESTION 37

___ listening is also called critical listening.
        
Evalutive
        
Empathetic
        
Discriminative
        
Therapeutic

QUESTION 38

All the students ___ to watch that movie.
        
want
        
wants
        
like
        
likes

QUESTION 39

What does your mother ___?
        
did
        
do
        
don't
        
does

QUESTION 40

Listening is an ___ process.
        
active
        
inactive
        
passive
        
attention