Human Resource Management

SECTION A

1.     “A good human resource manager is no longer just a hirer and firer of men”. In the light of the statement, explain the role and function of an effective Human Resource Manager?    

2. What is the difference between Recruitment and Selection? Give methods of recruitment in Tourism Industry.    

3“Human Resource Planning is the process of determining the number and kind of human required in an organization for a specific time period in future. ”Comment    

QUES 4.What do you mean by recruitment? What are the traditional methods and new methods and techniques of recruitment?    

QUES 5. What are the general training methods which can be used with the different categories of personnel?    

QUES 6 Describe the recent trends of recruitment with respect to campus recruitment and its process.    

QUES 7 What do you understand by HRD? What is its importance in service sector and tourism sector?    

8.  What is the need of HRM in the Tourism Industry?    

SECTION B

Case Detail:  
Apollo Hospital has been growing in size as it offers quality, prompt-caring services to the patients; Dr. Chandrashekar the administrator is a person with good medical knowledge but lacks knowledge and skills involved in human resource management. The hospital has large quantities of medicine, equipment, spare-parts of important machines installed in the hospital. As usual, the hospital has employed a “store keeper” with no previous experience of Hospital stores. Mr Ramakant the store keeper was working earlier in an engineering firm and had sufficient knowledge of such stores. Ramakant reports to the purchase executive whose job is to order requisite materials for the requirements of the entire Hospital, Dr. Chandrashekar has been receiving various complaints from the staff and doctors of non-availability of medicines, drugs, spares of equipment and other consumables required in the Hospital having 500 beds. Since the hospital so far did not employ a qualified Personnel Manager, the administrators are not aware of the job analysis procedures, nor do they have job description and job specification of any of the jobs being performed.

   
1. Write down the job description and Job specification of a storekeeper’s job.

2. Which are the staff members from whom you would collect useful information and requirements of the job?

3. What should be the behaviour of the administrator of a Hospital? Describe his Job Analysis.

Assignment C

Question No. 1
The basic managerial skill(s) is (are)    
To supervise    
To motivate    
To stimulate    
All of these

Question No. 2 
The human resource Manangement helps to improve the    
 
Production    
Productivity    
power    
Produce

Question No.  3
Recruitment and selection must be effective to ensure it:    
 
Offsets high labour turnover    
Delivers the highest calibre of individuals at optimum most    
To have a surplus in case of sickness and absence    
Encourages new blood into the organization

Question No.  4
The actual achievements compared with the objectives of the job is    
        a) Job Performance
b) Job evaluation    
c) Job description    
d) None of these

Question No.  5
The solution too many so-called 'people problems' is often associated with improving the effectiveness of the recruitment process by:    
 
Having a robust HR department to carry out the process    
Outsourcing the HR department    
Careful selection of the right people for the job    
Devolving to line managers

Question No.  6
The following is (are) concerned with developing a pool of candidates in line with the human resources plan    
 
a)    Development    
b)    Training    
c)    Recruitment    
d)    All of these

Question No.  7
Performance development plan is set for the employee by his immediate boss.    
 
Employer    
Department Head    
Immediate boss    
None of these

Question No.  8
Performance appraisals are designed to motivate workers by providing them with feedback, recognition, and what?    
 
Better work facilities    
Equal opportunities    
Greater work autonomy    
Praise

Question No.  9
HR Planning involves four distinct phases ONE of these stages is    
 
business scanning    
Forecasting human resource records    
Organisation development    
planning    

Question No.  10
 Human Resource Information system    
 
Integrates core process into streamline systems    
Collaborates core process into streamline systems    
Plans core process into streamline systems    
All of these    

Question No.  11
Competencies are the    
 
Knowledge    
Skills    
Behaviour    
All of these    

Question No.  12
What do you understand “S” in the defining SMART Goals    
     
Solution    
specific    
standard    
soft

Question No.  13
Strategic Human Resource management is    
     
proactive    
reactive    
both    
None of these

Question No.  14
E-HRM stands for    
 
Electronic    
Economic    
Equal    
None of these    

Question No.  15
Training increases the employees    

market value    
earning power    
job security    
All of these

Question No.  16
Job evaluation is based on the:    
 
Complexity of the job to perform    
Conceptual skill required by the job    
Relative job worth for an organization    
Physical skills required by the job    

Question No.  17
One of the most popular methods of increasing employee responsibility and control is _______.    
 
Outsourcing    
"Military model" of management    
Work teams    
Manpower planning

Question No.  18
Full form of HRD is
    
Human Resource Development    
Human Resource Department    
Human Resource Division    
None of these

Question No.  19
The voluntary and involuntary permanent withdrawal from an organisation is called ___________.    
Turnover    
Behaviour    
Misbehaviour    
None of these

Question No.  20
_____________ is a performance measure of both efficiency and effectiveness.    
 
Organisational behaviour    
Organisational citizenship    
Employee productivity    
None of these    

Question No.  21
What are the main aims of Employee Assistance Programmes?    
 
To alter the organizational culture.    
To address team and individual performance and well-being in the workplace.    
To focus the attention of employees to the power structures of an organization.    
To establish effective methods of care and support for everyone in an organization.

    

Question No.  22
 Which of the following is a need that motivates human behaviour as per the achievement motivation theory?    
 
Power    
Affiliation    
Achievement    
All of these    

Question No.  23
Which performance appraisal methods consumes a lot of time?    
 
Essay method    
Rating Scales    
Critical incident    
Tests And Observation 

Question No.  24
The focuses of psychological appraisals are on _____.    
 
Future potential    
Actual performance    
Past performance    
None of these    

Question No.  25
__________ refers to the learning opportunities designed to help employees grow.    
 
Training    
Development    
Education    
All of these    

Question No.  26
How does training and development offer competitive advantage to an organisation?    
 
Removing performance decencies    
Individuals have the aptitude and motivation to learn    
Deficiency is caused by a lack of ability    
None of these    

Question No.  27
 Which of the following is a benefit of employee training?    
Improves morale    
Helps people identify with organisational goals    
Provides a good climate for learning, growth and co - ordination    
None of these

Question No.  28
Which of the following is a method used in group or organisational training needs assessment?    
 
Consideration of current and projected changes    
Rating scales    
Interviews    
Questionnaires

Question No.  29
_________ seeks to examine the goals of the organisation and the trends that are likely to affect these goals.    
 
Organisational Support    
Organisational analysis    
Person analysis    
Key skill abilities analysis

Question No.  30
Which of these is an off - the - job training method?    
 
Television    
Job rotation    
Orientation training    
Coaching
 

Question No.  31
Which of these is the benefit of needs assessment?    
 
Assessment makes training department more accountable    
Higher training costs    
Loss of business    
Increased overtime working    

Question No.  32
Which of these is a hindrance to effective training?    
 
Career planning workshop    
Aggregate spending on training is inadequate    
Mentoring    
Career counselling

Question No.  33
The ____________ refers incentives to variable pay.    
 
National Tribunal    
International Labour office    
Labour Court    
None of the above

Question No.  34
Which of the below given options is a pre - requisite for an effective incentive system?    
 
Increased need for planning    
Co-operation of workers    
Management's commitment to the cost and time necessary to administer incentive scheme    
All of the these

Question No.  35
Which of the forecasting technique is the fastest?    
 
Work study technique    
Flow models    
Ratio trend analysis    
HR demand Forecast

Question No.  36
What techniques are used while analysing the internal supply?    
 
Inflows and outflows    
Turnover rate    
Conditions of work and absenteeism    
All of the these

Question No.  37
Which of the following is a barrier while doing human resource planning?    
 
HR information often is incompatible with the information used in strategy formulation    
Implementing human resource information system    
Managing inventories    
Supply forecast

Question No.  38
What are the pre- requisites for successful human resource planning?    
 
Backing of top management    
Personal records must be complete    
Techniques of planning should be the best    
All of these

Question No.  39
When appraisals are made by superiors, peers, subordinates and clients then it is called ____.    
 
360 degree feedback    
180 degree feedback    
Self - appraisal    
All  of these

Question No.  40
Which of these is one of the seven criteria for assessing performance?    
 
Community service    
Interpersonal contact    
      c)    Need for supervision    
      d)    All of these