Hospital Functions and Services 
Question 1

A hospital with 500 beds would be classified as:
   
Large-sized hospital
 
   
Medium-sized hospital
 
   
Multi-specialty hospital
 
   
Super-specialty hospital
 
 
Question 2

Allied healthcare professional clinics include:
   
Wellness clinics
 
   
Multi-specialty and super-specialty hospitals
 
   
"Physiotherapy clinics, nutrition and dietary clinics"
   
Diagnostic imaging centers
 
 
Question 3

Medical Spa and wellness centres are part of ___________
   
Clinics
 
   
Nursing homes
 
   
Day-care facilities
 
   
Corporate hospitals
 
 
Question 4

__________ hospitals act as the first point of contact for patients within a healthcare system.
   
Private
 
   
Primary health center
 
   
Corporate
 
   
Public
 
 
Question 5

" What type of medicine involves postures, breathing exercises and meditation?"
   
Yoga
 
   
Ayurveda
 
   
Unani
 
   
Siddha
 
 
Question 6

"In which system of medicine, an eyedrops containing Kohl-Chikni Dawa helped prevent cataract development?"
   
Ayurveda
 
   
Siddha
 
   
Yoga
 
   
Unani
 
 
Question 7
10 / 10 pts
________ studies body tissues to determine abnormalities.
   
Biomedical engineering
 
   
Imaging
 
   
Medical Laboratory
 
   
Emergency Medicine
 
 
Question 8
10 / 10 pts
_________ services provide preventative maintenance to all hospital equipment
   
Central supply department
 
   
Housekeeping department
 
   
Maitanance department
 
   
Bio-medical engineering

 

1st Block Assessment

 
Question 1

How is patient safety ensured in a teaching hospital?
  
"Medical students and residents are very inquisitive, and so thoroughly understand the patient's problems to provide the best care"
  
"Teaching hospital has more resources available, so issues can be taken care of quickly"
   
All of the above
 
   
"Resident doctors are always supervised, so scope of errors is reduced"
 

Question 2

"According to the article, what is less at teaching hospitals?"
   
Mortality and complications
 
   
Facilities and equipment
 
   
Resident doctor performance
 
   
Patient care
 
 

Question 3

What advantages does a teaching hospital provide to resident doctors?
   
There are no specific advantages
 
  
"Resident doctors are able to take care of several patients with different complaints, and thus are prepared to handle any disease condition effectively"
   
Resident doctors are available 24/7 in a teaching hospital
 
  
Resident doctors are allowed to handle all complicated and emergency cases
 
Question 4

Why would a patient refuse to get treated by a specific doctor?
  
"If the patients feel that the doctor is not competent enough, they may refuse to allow that doctor to treat them"
   
None of the above
 
   
Patients prefer to go to doctors referred by their family and friends.
 
   
Patients cannot refuse the services of any doctor
 
 
Question 5

"In a hospital, the highest risk of martality of patients is due to:"
   
All of the above
 
   
"heart attack, heart failure and pneumonia"
   
hospital acquired infections
 
   
incomepetence of doctors
 
 
Question 6

"While performing any medical procedure, the highest priority is:"
   
Teaching the procedure to resident doctors
 
   
Patient safety
 
   
All of the above
 
   
Reducing the time and money involved in the procedure
 
 

Question 7

Supervision of resident doctors in a teaching hospital:
   
is done by the peer group
 
   
is a rule.
 
   
is more closely supervised that a few years ago.
 
   
is not required.
 
 

Question 8

Many studies conducted across the globe have shown that teaching hospitals
   
are not fulfilling the need they were designed for.
 
   
have more doctors than requiured.
 
   
have better care facilities and services
 
   
have higher rates of patient mortality.
 
 
Question 9

The top rated 5 hospitals in the USA are all:
   
teaching hospitals.
 
   
private hospitals.
 
   
inaccessible to common man.
 
   
ones with t he best equipment and resources
 
 

Question 10

Why is it beneficial to have resident doctors present during a surgery?
   
They will be able to learn effectively
 
  
resident surgeons pay close attention to patient safety and are effective at procedures of patient handling.
   
All of the above
 
   
Patient priority is taken care of

Test your understanding - 2
 

Question 1

Who is considered as an inpatient?
   
Patient admitted for a surgery and is closely monitored
 
   
Patient admitted to emergency department
 
   
Patient is undergoing diagnostic tests
 
   
Patient who stays overnight for a diagnostic procedure
 
 
Question 2

"Which of the following wards provide care for severely injured, intoxicated and poisoned patients?"
   
General wards
 
   
Intensive care units
 
   
Intensive cardiac care units
 
   
Emergency wards
 
 
Question 3

Handing over the information about patient to another nurse in the next shift is documented in which of the following forms?
   
Kardex record
 
   
Assignment record
 
   
Shift report
 
   
Incident report
 
 
Question 4

Admissions into inpatient departments involve which of the following methods?
   
Referral from other hospitals
 
   
From the outpatient deprtament
 
   
Referral from emergency department
 
   
All of the above
 
 

Question 5

Consultant doctors usually report to the ______________.
   
Patient coordinator
 
   
Medical superintendent
 
   
Nursing superintendent
 
   
Operations officer
 
 

Question 6

Who plays a prominent role in coordinating between the inpatient wing and the referral center?
   
Medical superintendent
 
   
Patient co-ordinator
 
   
Staff nurse
 
   
Duty doctor
 
 
Question 7

______ is the core prerequisite for Ward Management.
   
Nursing care
 
   
Palliative care
 
   
Critical care
 
   
Emergency care
 
 

Question 8

Which of the following is typically the job responsibility of the Head Nurse?
   
Planning the duty roster specific to the ward
 
   
Conducting ward rounds
 
   
Supervising the nursing unit
 
   
Supervising nursing care
 
 
Question 9

______ is the first place where the sick and any attending relatives come in direct contact with the hospital and its staff.
   
Inpatient department
 
   
Outpatient department
 
   
Emergency department
 
   
Intensive care unit
 
 

Question 10

Which of the following is not the function of outpatient services?
   
Take round-the-clock care of cardiac patients
 
   
"The admission or referral for admission, to the hospital"
   
Aftercare and medical rehabilitation
 
   
The ambulatory and domiciliary treatment of all cases
 

2nd Block Assessment
Started: Apr 26 at 1:01pm
Quiz Instructions
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 Case Study
Emergency services, across the globe, play a significant role in saving lives of patients who need urgent medical assistance. Emergency Medical Services (EMS) took off in India in the year 2005, before which ad-hoc emergency providers were the hospitals and their respective taxis. This service, otherwise known as the “108 Ambulance Service Project” is aimed to ensure emergency care to the rural as well as urban India. Starting then, there has been much effort in building various services to minimize life risk during accidents. Various policies have been coming up, ideas kept pouring in and strategies are being laid by the government as well as the private healthcare providers to attend to emergencies and save lives. 
In one such effort, the Tamil Nadu government has installed an app-based system in ambulances to reach any emergency within a set time of 3 minutes. This feature announced by the Tamil Nadu Health Systems Project (TNHSP) officials, will work like the app-centered system used by cab aggregators like Ola and Uber. With the help of this app, the ambulances can track the accident spot in no time and thereby reduce the average response time.
In a similar approach, Telangana Chief Minister K. Chandrasekhar Rao launched a unique Bike Ambulance Service in early 2018. This service is aimed at providing services at the accident spot itself. Mr. Rao flagged off 50 bike ambulances, in an effort to allow services to reach the victims faster through narrow routes. The Telangana government is also ready to increase the budget for the medical and health in its next budget session. “Apart from giving better education and good health services to the poor, there is no other priority,” said the CM as he talked of the plans and priorities for the state.
In another advancement brought across by a startup company in Vishakapatnam, an Internet of Things (IoT) device is all set to be installed in some of the major traffic junctions across the city. This device is a first of its kind system that creates geo-fencing to identify any ambulance within 500 meters radius from the traffic signals and triggers an alert in the traffic junction box to turn the lights green to allow the ambulance to pass through. Greenline Labs of Visakhapatnam, the startup that brought across this idea, has created a technology called Emergency Response Automation (ERA) to create the geo-fencing.
With many such efforts being made to make emergency services quickly available for victims of accidents, there is surely going to be an improvement in emergency care in India. Traffic has so far been identified as the major setback in making ambulance and emergency services reach within the stipulated time, leading to loss of many lives. Such approaches to minimize the reach-time of ambulances are sure to bring emergency services within closer reach for accident victims and aid in saving lives, given that the quality of treatment is maintained.

 
Question 1

Emergency Medical Services (EMS) is otherwise known as ______ in India.
   
108-Ambulance Service
 
   
Bike Ambulance Service
 
   
Geo-Fencing Services
 
   
Emergency Response Automation (ERA)
 
 
Question 2

How can digital technology help in EMS?
   
Technology helps the government in tracking the services
 
   
Several apps can be developed to help in emergency medical services
 
   
Technology has no role to play in emergency services
 
   
Tracking of patients is easier using technology
 
 
Question 3

What is the importance of ambulance services?
  
"Ambulance has medically trained personnel who can immediately start treatment of patients in emergency situations, while transporting them to hospitals"
   
Ambulances are used to transport patients from one place to another
 
   
Ambulance services are not necessary
 
  
Hospitals can get more number of patients when they run an ambulance service
 
Question 4

Which of the given statements is true?
  
Emergency Medical Services can be a substitute for providing first aid to accident victims
  
Emergency medical services provide first aid to patients in emergency situations and ensure they get appropriate medical treatment at the earliest
   
Emergency medical services work only in urban areas
 
   
Ambulance services are only run by corporate hospitals
 
 
Question 5

Which of the given statements is false?
  
The Indian government and some provate firms are making efforts to improve emergency medical services in the country.
  
Several digital technologies are being used to improve the emergency medical services provided to patients
  
"The Emergency Medical Services in India run under the name ""108"" in most Indian cities."
   
Rural areas do not require provisions for emergency medical care
 
 
Question 6

Why is speed a necessity for an ambulance?
  
"Am ambulance needs to reach the patient in time, so that treatment can start immediately"
   
There is no deendancy on speed in operating an ambulance
 
  
"Ambulances have to typically travel long distances, thusm they need to be fast"
   
"Due to bad road conditions and traffic, ambulances cannot travel fast."
 
Question 7

What challenges does an emergency medical service provider face?
   
Bad road conditions and traffic slow down the ambulances.
 
  
"Locating the patient becomes a challenge, due to haphazard city planning"
   
All of the above
 
  
"Coverage of area for ambulance services is limited, keeping in mind the size of India"
 
Question 8

"In case of an accident occuring, what should the onlookers do?"
   
Do nothing
 
   
Call 108 or alternate number for an ambulance
 
   
Call the police and let them handle everything
 
   
Call a taxi or autorickshaw and transport victim to the nearest hospital
 
 
Question 9

What is the logic in fitting ambulances with app-based systems?
   
It sounds hi-tech
 
   
Apps are not required to be installed for ambulances
 
  
App-based systems help the ambulances navigate the routes better and reach the patient quickly
   
Apps can help the ambulance to be located by the hospital
 
 
Question 10

"Recently, a bike-ambulance service was launched. In which state was this launched?"
   
Delhi
 
   
Telangana
 
   
Karnataka
 
   
Tamilnadu
 

 

Question 1

Which among the following comes under the different groups of nursing staff
   
Patient nurse
 
   
Management nurse
 
   
Registered nurse
 
   
Organisation nurse
 
 
Question 2

Name the nursing model from the following
   
Case manager
 
   
Expertise nurse
 
   
Staff nurse
 
   
Ward nurse
 
 
Question 3

Functional units of Anatomic Pathology are ______________
   
Clinical Biochemistry
 
   
Histo pathology
 
   
Reproductive Biology
 
   
Hematology
 
 

Question 4

Policies for the efficient functioning of the laboratory services are_____________
   
Fire safety programs
 
   
Functional planning of the laboratory
 
   
Quality Assurance system
 
   
Chemical safety programs
 
 
Question 5

Quality Management System in a Laboratory includes__________
   
Neither A nor B
 
   
Planning system
 
   
Resource Management system
 
   
Quality Assurance system
 
 

Question 6

What do you mean by outsourcing of services?
   
Samples sent outside the laboratory.
 
   
Sample test conducted by host organisation.
 
   
Reports submitted to the patient on time.
 
   
Doctor consultation referred by other specialists.
 
 
Question 7

Name one of the laboratory services mentioned in the options.
   
Biochemistry.
 
   
Doctor consultation
 
   
Sample collection by the staff nurses
 
   
Outpatient services
 
 

Question 8
Which of the following is not related to radiation services?
   
MRI
 
   
CT scan
 
   
ELISA
 
   
X- ray
 
 

Question 9

X-ray should be avoided in which of the following conditions?
   
Metallic implants
 
   
Pregnancy
 
   
Cancer
 
   
Liver failure
 
 
Question 10

Who should assess the appropriateness of investigation based on patient history?
   
Physician
 
   
Administrative staff
 
   
Head nurse
 
   
Radiologist
 

3rd Block Assessment

Question 1

Products sold by Patanjali can be classified under which category?
   
Desirable items
 
   
Essential items
 
   
Vital drugs
 
   
Emergency drugs
 
 

Question 2

Non-availability of which of the following would immediately affect the operation of a hospital?
   
Emergency drugs
 
   
Essential items
 
   
Vital drugs
 
   
Desirable items
 
 
Question 3

Why is a good pharmacy important for a hospital?
   
All of the above
 
   
Tracking of all medications is possible
 
  
It is possible to investigate pharmaceutical problems arising in the use of medications
  
"A pharmacy purchases, stores, and distributes drugs, medicinal preparations and chemicals to patients"
 
Question 4

Inventory control in the pharmacy is very important because:
   
It is a major portion of the hospital's annual budget
   
Hospitals need to keep a tight control on the pharmacy
 
   
Hospitals need to monitor each and every drug usage
 
   
None of the above
 
 
Question 5

Apollo Pharmacy provides which of the following features to its customers?
   
24/7 operations
 
   
Home delivery of medicines
 
   
Online ordering of medicines
 
   
All of the above
 
 
Question 6

ABC VED matrix helps a pharmacy to:
   
Have a proper control over its supplies
 
   
Meet the drug requirements of the hospital
 
   
Monitor the exact usage of the drugs and quantities
 
   
Categorize the drugs in the pharmacy
 
 

Question 7

Apollo Pharmacy sells What type of products?
   
All of the above
 
   
"OTC drugs, medicines and FMCG personal care products"
   
Critical drugs
 
   
General and medical supplies
 
 
Question 8

Pittie Group is the nationwide distributors of:
   
Apollo Pharmacy
 
   
Flipkart
 
   
Patanjali Ayurved
 
   
FMCG Products
 
 
Question 9

Why is Apollo Pharmacy is tying up with other distributors like Patanjali?
   
To gain goodwill in the market
 
   
To reach a greater number of customers and improve its brand identity
 
   
To improve its market presence
 
   
To avoid competition
 
 
Question 10

The largest branded pharmacy in India is:
   
Apollo group
 
   
Apollo Pharmacy
 
   
Pittie Group
 
   
Patanjali Ayurved
 

Question 1

Which of the following thumb rules is true to ensure appropriate 24-hour coverage in all hospital areas?
   
One sanitary attendant for every 4 hospital beds
 
   
One sanitary attendant for every 2 hospital beds
 
   
One sanitary attendant for every 3 hospital beds
 
   
One sanitary attendant for every 1 hospital bed
 
 
Question 2

The housekeeping staff should be trained on ________.
   
Preparing the duty schedule
 
   
Handling of blood borne pathogens and infectious diseases
 
   
Maintain equipment records
 
   
Investigating complaints regarding equipment
 
 
Question 3

"_____ is a service unit which processes, issues and controls the equipment flow from unsterile work zone to a sterile zone. "
   
CSSD
 
   
Nursing
 
   
SPD
 
   
House keeping
 
 

Question 4

Maintenance of _____ is a vital step in the prevention of healthcare-associated infections.
   
CSSD
 
   
Water treatment plants
 
   
Heat sealing machines
 
   
Vaccines
 
 
Question 5

"What does ""CSSD"" refer to?"
   
Central sterlisation and supply department
 
   
Common sterlisation and supply department
 
   
Common supply and sterlisation department
 
   
Central supply and sterlisation department
 
 

Question 6

"Which of the following is ""False"" regarding CSSD work flow"
   
Unidirectional flow
 
   
Backflow
 
   
Expertise in the system
 
   
Unit flow of work
 
 

Question 7

The Ryles tube feeds are prepared by
   
The pharmacy
 
   
Food services management

4th Block Assessment

Question 1

Biomedical waste management rules are established because
   
Hospitals are unsure of how to dispose of biomedical waste
 
   
There is a lack of concern regarding biomedical waste management
 
   
BMW poses a serious health hazard for people and the community
 
   
The quantity of waste generated is huge
 
 
Question 2

Bio-medical waste means
   
Both A and B
 
  
Waste produced during research activities during the production in hospitals and health camps
  
"Any waste that is generated during the initial diagnosis, treatment, immunization of human beings or animals "
   
Waste produced at home
 
 
Question 3

"The development of new waste management plans, policies and protocols helps in"
   
Better biomedical waste disposal
 
   
Waste of time
 
   
None of the above
 
   
Not helpful for disposal of wastes
 
 
Question 4

Inadequate management of biomedical waste can be associated with
   
No risk to healthcare workers
 
   
Risk to the environment
 
   
"Risk to patients, healthcare workers, sanitation workers, etc."
   
Both B and C
 
 
Question 5

About _________ of Hospital waste is considered as infectious waste in hospitals
   
60% to 70%
 
   
40% to 50%
 
   
None of the above
 
   
15% to 35%
 
 
Question 6

The problems that are faced in the proper management of hospital waste are:
   
Cost factors
 
   
All of the above
 
   
Lack of motivation
 
   
Lack of concern
 
 
Question 7

Important steps involved in the management of biomedical waste are:
   
Handling
 
   
All of the above
 
   
Disposal
 
   
Segregation and collection
 
 

Question 8

"In cities with a large population, the biomedical waste is commonly disposed of: "
   
To a dump yard at the end of the city
 
   
In a waste bin within the hospital premises
 
   
To a common biomedical waste treatment plan
 
   
In any of the open area/plot inside the city
 
 
Question 9

"As per the Medical Waste Rules, 1998 Amendment, is it necessary for all the clinical establishments in the city to get their authorization?"
   
Authorization is objected
 
   
"Yes, it is obligatory to get the authorization "
   
None of the above
 
   
Authorization is not required
 
 
Question 10

Which of these are most important for safe biomedical waste disposal practices?
   
Availability of cost-effective waste disposal methods
 
   
Legal regulations
 
  
Education and training of healthcare workers regarding safe biomedical waste disposal practices
   
All of the above
 

Test your understanding - 5

Question 1

Healthcare marketing involves the marketing of
   
The emergency services available in the hospital
 
   
Healthcare packages provided by the hospital
 
   
Pharmacy and laboratory services provided by the hospital
 
   
Insurance services accepted by the hospital
 
 
Question 2

Emergency services and operation theaters are categorized as
   
Hospital needs
 
   
Hospital wants
 
   
Revenue generating areas
 
   
Healthcare marketing strategies
 
 

Question 3

Challenges in healthcare marketing include the following
   
Healthcare system is complicated and comprehensive in nature.
 
   
There is severe competition in the healthcare industry.
 
   
The price of healthcare services is regulated by regulatory authorities
 
   
Healthcare follows a linear communicative model.
 
 
Question 4

The characteristic features of healthcare marketing are
   
It should be a continuous process
 
   
It should be result-oriented
 
   
All of the above
 
   
It should have a clear-cut strategy
 
 

Question 5

"Providing just basic information to the customer during marketing, and providing additional information on demand is called as:"
   
Push strategy
 
   
Digital marketing strategy
 
   
Promotion strategy
 
   
Pull strategy
 
 
Question 6

What strategy is generally used when marketing new technologies or products?
   
SMS-based marketing
 
   
Push type of marketing
 
   
Online marketing
 
   
Pull type of marketing
 
 
Question 7

Branding and labeling of products and services is part of which strategy?
   
Price strategy
 
   
Place strategy
 
   
Product strategy
 
   
Promotion strategy
 
 

Question 8

Making the right product available to the right customer at the right time is which strategy?
   
Promotion strategy
 
   
Place strategy
 
   
Price strategy
 
   
Product strategy
 
 

Question 9

Materials in a hospital refer to:
   
Oxygen cylinders and biomedical products
 
   
Medicines and pharmaceuticals
 
   
All of the above
 
   
Surgical and non-surgical implements used in patient care
 
 

Question 10

What is inventory?
   
"Estimation of what, when, how and where to purchase materials"
   
Tangible and intangible materials used by a hospital
 
   
Quality materials purchased by the organization
 
   
Materials purchased and stored in the stores department for future use
 

5th Block Assessment

 

Question 1

"Earlier, what was the concern of healthcare marketers in using social media"
   
Cost
 
   
Ease of use
 
   
Patient's privacy
   
Brand reachability
 
 
Question 2

Shrikhande hospital marketed_______________ to the consumers?
   
Experiences
 
   
Services
 
   
Events
 
   
Goods
 
 
Question 3

Shrikhande hospital opted for ________________ type of media
   
Display marketing
 
   
Electronic Marketing
 
   
Direct Selling
 
   
Print Media
 
 
Question 4

What was the primary objective of social media marketing for Shrikhande hospital?
   
Health education
 
   
Social service
 
   
Increasing sales
 
   
Brand awareness
 
 

Question 5

What were the challenges noticed in healthcare digital marketing for Shrikhande?
   
no proper guidance
 
   
Cost
 
   
Well-equipped
 
   
Limited local audience
 
 
Question 6

What did Digital Skills company decided to build ________________________
   
direct market
 
   
digital ecosystem
 
   
hospital
 
   
display marketing
 
 
Question 7
The content created by Digital Skills on social media was ______________________
   
engaging
 
   
Lengthy
 
   
falsified
 
   
non-informative
 
 

Question 8

The ultimate result of the social marketing was _______________
   
Increase in footfall
 
   
less brand awareness
 
   
all of the above
 
   
decrease in trust
 
 
Question 9

The social media campaign helped in increasing the ______________________
   
Brand reach
 
   
brand visibility
 
   
None of the above
 
   
both of the above
 
 

Question 10

What could the hospital establish within their peer community
   
both of the above
 
   
brand association
 
   
none of the above
 
   
Self-brand