Retail & Mall Management

SECTION A

1. Discuss the role of the genesis of Mall in the success of Retail

2. Role of Location Mall in the Success of Retail Business

3. Discuss how space management is done by using the effective layout in a Mall

4. Discuss the Role of Mall Manager in the Success and Failure of Mall

5. How retail prices are decided as per the Location of Mall

7. How EDI helps retail Business

8. Discuss the role of POS in Retail

SECTION B

Case study
If an industry is labor-intensive, we expect that countries with low wage levels will tend to have a comparative advantage in that industry over those with high wages, all else being equal. Many such industries are not relevant to international trade, for example, foodservice and retail; and a long-term, global trend towards mechanization and automation in manufacturing and agriculture is likely to reduce labor intensity in these sectors also.
However, wage differentials are still a reason for manufacturing to move from developed economies with high wages to emerging economies with much lower wages. This is particularly true for garment production. Whereas processes such as spinning fibers and weaving cloth have been mechanized for a long time, permitting the enormous productivity gains and economies of scale that drove the Industrial Revolution, garment production cannot yet be mechanized in the same way. Some stages, such as cutting, can be automated to an extent, but sewing, inspection, pressing, and packaging require large numbers of workers. Apparel manufacturing originally based in Western Europe and North America, apparel manufacturing began to move into Japan in the 1950s and early 1960s. Although it is hard to imagine today, in the mid-twentieth century Japan was a low-wage economy, with 1930s wage levels around 10% those of the US. As its economy soared, wages rose, and the garment industry shifted towards Hong Kong, Taiwan, and South Korea during the 1970s and early 1980s. During the period from the 1980s to early 1990s, China began to become important, with additional movement to Malaysia, the Philippines, Thailand, and also Sri Lanka. The most recent shifts in production have been to Indonesia, Vietnam, Cambodia, and Bangladesh. Turkey, India, and Mexico are also important.

Q.No 1: Why Retailers get their products made from low cost countries

 
Q.No 2: How items sourced from many thousand miles away are profitable to retailers

 
Q.No 3: List down the name and advantage low cost countries have in producing Items.

SECTION C

1. Retail stores such as Hyper city, Staples and Pet Smart are examples of ?
 (A): Superstore
 (B): Outbound stores
 (C): Inbound stores
 (D): Intensive stores

2. Contractual agreement between independent retailers that has set up central wholesale operation and conduct joint promotion is classified as
 (A): voluntary franchise
 (B): involuntary cooperative
 (C): retailer cooperative
 (D): voluntary cooperative

3. In physical distribution decisions, total logistics cost includes
 (A): order processing
 (B): materials handling and warehousing.
 (C): transportation
 (D): inventory and stockouts.
(E): all of above

4. Retailer store which carries deep assortment of specialty product line and customers are served by knowledgeable staff is classified as
 (A): category killer
 (B): discount killer
 (C): A. limited inbound retailers
 (D): limited outbound retailers

5. In today’s supply chain, there has been a shift in the power structure in a chain towards
 (A): Raw-material suppliers
 (B): Distributors
 (C): Manufacturers
 (D): Retailers

6. Retailing operation which is operated and owned by manufacturer and carries surplus or irregular goods is classified as
 (A): factory outlets
 (B): warehouse clubs
 (C): factory clubs
 (D): surplus center

7. Which functional role does IT not play in SCM
 (A): Transaction execution
 (B): Collaboration and coordination
 (C): Performance measurement and reporting
 (D): Supply chain restructuring

8. A retailer is forced to study the legal, economic, and competitive market
 (A): A retailer is shown how it can differentiate itself from competitors.
 (B): Sales maximization is stressed.
 (C): develops an overall strategy
 (D): None of the above

9. Supply chain is concerned with the
 (A): flow of raw materials, WIP and finished products in the forward direction
 (B): flow of information in both the directions
 (C): flow of cash in the reverse direction
 (D): flow of materials in the forward direction, cash in the reverse direction and information in both the directions

10. defining an organizational mission
 (A): developing sales-based objectives
 (B): evaluating ownership and management alternatives
 (C): determining the goods/service category to be sold
 (D): develops an overall strategy for organization

11. Dell supply chain is characterized by
 (A): Lean Production
 (B): Vertical Integration
 (C): Long Term Relationship
 (D): Zero product variety
(E): Individual customization

12. Which one of the following is not the supply challenge being faced by the Indian organizations?
 (A): IT implementation
 (B): Complex distribution structure
 (C): Complex taxation structure
 (D): Smaller pack sizes

13. A retailer's commitment to a type of business and to a distinctive role in the marketplace is its
 (A): objectives
 (B): retailing concept
 (C): image
 (D): organizational mission

14. The impact of cost reduction on profits is much larger than the impact of increased
 (A): innovation
 (B): production
 (C): information
 (D): Sales

15. A retailer's commitment to a type of business and to a distinctive role in the marketplace is its
 (A): objectives
 (B): retailing concept
 (C): image
 (D): organizational mission

16. Inventories can be considered as:
 (A): Asset
 (B): Liabilities
 (C): Profits
 (D): Loss

17. sole proprietorship
 (A): partnership
 (B): corporation
 (C): franchise
 (D): Chain Store

18. Employees should answer the telephone in a businesslike manner in order to
 (A): be a candidate for a promotion.
 (B): reflect the importance of the job
 (C): handle a lot of calls at one time.
 (D): project the image of the business

19. Which form of retail organization comprises the largest percentage of Canadian retail store sales?
 (A): sole proprietorship
 (B): partnership
 (C): corporation
 (D): franchise

20. When an item is purchased, money is exchanged for the right to
 (A): file a claim.
 (B): own the item.
 (C): use credit.
 (D): Pay for Item

21. When an item is purchased, money is exchanged for the right to
 (A): file a claim.
 (B): own the item.
 (C): use credit.
 (D): Pay for Item

22. In PLC, focus during Growth Stage is
 (A): Distribution
 (B): Promotion
 (C): Price
 (D): Cost

23. Which statement concerning the impact of time demands on a retailer is not correct?
 (A): The ability or inability to delegate duties affects the number of hours worked.
 (B): The ability or inability to automate operations affects the number of hours worked
 (C): Independent stores often have more intensive participation by the owner than chain operations.
 (D): Most retailers work only when the store is open.

24. Logistics is Divided into
 (A): 2 Phases
 (B): 3 Phases
 (C): 4 Phases
 (D): 1 Phase

25. Which of the following businesses requires the most involvement by the owner?
 (A): butcher shop
 (B): motel
 (C): coin-operated laundromat
 (D): movie theatre

26. EDI stands for
 (A): Electronic Data Interchange
 (B): Electronic Data Interphase
 (C): Electronic Distribution  Intermediary
 (D): Electronic Document Interchange

27. After situation analysis, a firm:
 (A): defines its organizational mission
 (B): sets its objectives
 (C): selects a target market
 (D): develops an overall strategy

28. Form Utility is Created by
 (A): Operations
 (B): logistics
 (C): procurement
 (D): distribution

29. Which of the following is not a sales objective?
 (A): growth
 (B): stability
 (C): market share
 (D): return on investment

30. Operating efficiency is expressed as:
 (A): return on investment
 (B): 1 - (company sales/operating expenses)
 (C): (operating expenses/company sales) - 1
 (D): (company sales/operating expenses) - 1

31. Stockholders, consumers, suppliers, employees, and government are examples of:
 (A): the uncontrollable variables facing a retailer
 (B): a retailer's publics
 (C): target markets
 (D): market segments

32. When retailers identify customer segments and develop unique strategies to meet the desires of these segments, they are using:
 (A): mass merchandising
 (B): niche retailing
 (C): bifurcated retailing
 (D): middle market retailing

33. Master Schedule is the Process that
 (A): Determine the direction of business
 (B): creates the capacity
 (C): involve the functional planning
 (D): provides specification for Manufacturing

34. A department store attempting to sell its goods and services to a broad spectrum of consumers is employing a strategy of:
 (A): multiple segmentation
 (B): mass marketing
 (C): target marketing
 (D): market segmentation

35. Un controllable variables
 (A): demographic statistics
 (B): lifestyle measures
 (C): Income
 (D): Environment of the area

36. The service mission of logistics
 (A): refelects the vision of top management
 (B): deals with basic services required
 (C): refers to the value added services offered
 (D): refelects the ability of firm to exlpoit market

37. firm infrastructure is-------in the generic value chain of logistics
 (A): a support activity
 (B): a primary activity
 (C): not an activity
 (D): the only activity

38. the core of retail organization  Solve by www.solvezone.in contact for details at 8882309876
 (A): human resource management
 (B): operations management
 (C): merchandise management and pricing
 (D): All

39. HRM is -------in the generic value chain of logistics
 (A): a support activity
 (B): a primary activity
 (C): not an activity
 (D): the only activity

40.Which of these is not an uncontrollable variable?
 (A): consumers
 (B): store location
 (C): technology
 (D): competition

41. Planning authority ability is limited to top management or ownership in a(n)
    
owner-manager system.
professional manager system.
centralized structure.
decentralized structure.