PRINCIPLES AND PRACTICES OF MANAGEMENT

Answer any five of the questions below.

1 . What are the different levels of planning? Give examples.

2 . Define 10 roles that managers perform in organizations.    

Answer:

3 .Describe the functions of management and the type of management activity associated with each.    

4 . Distinguish between the Line and Staff Authority.

Answer:

 5 . Write short notes on any three of the following

Departmentalization

MBO process

Span of control

 
6 .The Manager of a Fast – food restaurant was overheard saying “I believe that money is the best of all possible motivators” Discuss putting forward your viewpoint.    

7 .Explain the relationship between organizational structure and communication flow within the organization.    

8 .What a kind of decision is a Manager generally required taking in the organization context? Explain with examples which of these correspond to ‘programmed’ and ‘non- programmed’

Assignment B

Case Detail:  
Read the case study given below and answer the questions given at the end

                                           Case Study

  A case of busy manager

You are the founding entrepreneurs of Highland Tall Company, a fast-growing digital software company that specializes in the home- consumer electronics. The business has been booming. In just 2 years you have hired 50 new software programmers to help develop a new range of software products. These people are young and experienced but are highly skilled and used to putting in long hours to make their idea succeed. The growth of your company has been swift that you still operate informally. As top managers, you have been absorbed in your own work that you have paid little attention to the issue of controlling your own company. You have allowed your programmers to find solutions to problems as they go along. They have also been allowed to form their own workgroups. Unfortunately, there are signs that problems are arising.

Employees have complained that good performance is going unrewarded and unrecognized. They have also expressed concern that you are either too busy or not willing to listen to their new ideas and act on them. A bad atmosphere seems to be developing and several talented employees have already left the company.

You realize that you have done a poor job in controlling and directing your employees and that you need to develop a proper process for all functions in order to encourage the employees to stay with the company and perform well.

Analyze the case and find out the different problems prevailing in the organization. 

Based on the problems you have analyzed, what are the solution to them and as a manager how would you overcome these problems?

Assignment C

Question No.  1    Marks - 10
What is the planning horizon?

   
 
Options    
The distance ahead for the forecasts on which plans are made.    
The time period within which uncertainty is very low.    
The time ahead for which there is no information.    
The maximum time for which managers can make plans.

Question No.  2    Marks - 10
In which organizational form are there dual or multiple lines of authority?

 
Options    
Matrix    
Modular    
Multidivisional    
Decentralized

Question No.  3    Marks - 10
Frederick Taylor and Frank and Lillian Gilbreth were advocates of an approach to management involving the use of scientific method, known as---  

 
Options    
The contingency approach.    
Scientific management.    
The quantitative approach    
Management science.

Question No.  4    Marks - 10
Authority, discipline, unity of command, and unity of direction are--  

 
Options    
Principles of the human relations movement.    
Taylor's four principles of management.    
Elements of Weber's ideal bureaucratic structure.    
Four of Fayol's fourteen principles of management.

Question No.  5    Marks - 10
Organization structure primarily refers to---  

 
Options        
how activities are coordinated and controlled    
how resources are allocated    
the location of departments and office space    
the policy statements developed by the firm

Question No.  6    Marks - 10
Strategic planning as a broad concept consists of--  

 
Options    
Corporate strategy and business strategy    
Strategy formulation and strategy implementation    
Inputs and outputs    
Environmental analysis and internal analysis

Question No.  7    Marks - 10
Some policies are imposed by external forces, such as--  

 
Options    
Governmental regulatory agencies    
Employee demands    
Management decisions    
Lack of funding

Question No.  8    Marks - 10
While guiding organization members in appropriate directions, a manager exhibits---  

 
Options    
Consideration behavior    
Authoritarian behavior    
Theory y behavior    
Leadership behaviour

Question No.  9    Marks - 10
Functional managers are responsible---

 
Options    
For a single area of activity    
To the upper level of management and staff    
For complex organizational sub-units    
For obtaining copyrights and patents for newly developed processes and equipment

Question No.  10    Marks - 10
Policies are sometimes defined as a(n)---

 
Options    
Shortcut for thinking    
Action plan    
Substitute for strategy    
Substitute for management authority

Question No.  11    Marks - 10
Management is purposeful and what?  

 
Options    
Objective    
Progressive    
Goal oriented    
Universal

Question No.  12    Marks - 10
In general, if a policy is not thought out and established---

 
Options    
A situation requiring action will arise    
Social issues will cause change in the organization    
Managers will be hired from the outside    
There will be significant staff turnover

Question No.  13    Marks - 10
The problem-solving process begins with---  

 
Options    
Clarification of the situation    
Establishment of alternatives    
Identification of the difficulty    
Isolation of the cause

Question No.  14    Marks - 10
The job design would be LEAST formal in a---  

 
Options    
Matrix structure    
Professional bureaucracy    
Divisionalized structure    
Machine bureaucracy

Question No.  15    Marks - 10
Which of the following is the determinant of organization structure?  

 
Options    
Technology    
Centralization    
Size of the work unit    
Coordination of activities

Question No.  16    Marks - 10
Which role of manager that needs to resolve major and minor crisis that may occur unexpectedly?  

 
Options    
Negotiator    
Entrepreneur    
Resource allocator    
Disturbance handler

Question No.  17    Marks - 10
Scalar chain refers to---    
 
Options    
The line of authority from top management to the lowest rank    
Degree to which subordinates are involved in decision making    
Every employees should receive orders from only one superior    
People and materials should be in the right place at the right time

Question No.  18    Marks - 10
Who is the person was well known for the “Hawthorne Studies”?    
 
Options    
Elton Mayo    
Max-Weber    
Chester Barnard    
Mary Parker Follet

Question No.  19    Marks - 10
Which of the following is NOT a principle of management given by Taylor?      
 
Options    
Science, not rule of the Thumb    
Functional foremanship    
Maximum not restricted output    
Harmony not discord    

Question No.  20    Marks - 10
Which of the following is the determinant of organization structure    
 
Options    
Technology    
Centralization    
Size of the work unit    
Coordination of activities

Question No.  21    Marks - 10
Which of the following is not an example of formal communication?  

 
Options    
Contact    
email    
Project status report    
Status meeting

Question No.  22    Marks - 10
The receiver filters messages based on all but the following---  

 
Options    
Culture    
Semantics    
Language    
Distance

Question No.  23    Marks - 10
In communications management, to assimilate through the mind or senses is the process of--

 
Options    
Receiving    
Decoding    
Comprehending    
Understanding

Question No.  24    Marks - 10
Group brainstorming encourages all of the following except---  

 
Options    
Team building    
Analysis of alternatives    
Convergent thinking        
Uninhibited verbalization

Question No.  25    Marks - 10
All of the following are communication tools EXCEPT---  

 
Options    
Memos    
Verbal circulation of a rumor    
Body language    
Inputting data into a spreadsheet

Question No.  26    Marks - 10
The communication process must have a medium to convey information between two or more parties. The three common media are __________.    
 
Options    
Written, spoken, and signalized    
Visual, audio, and tactile    
Seeing, talking, and listening    
Seeing, listening, and touching

Question No.  27    Marks - 10
Maslow and Herzberg are two examples of ___________ theories of motivation.

 
Options    
Expectancy    
Content    
Process    
Equity

Question No.  28    Marks - 10
Equity theory of motivation focuses on--  

 
Options    
Peoples expectation of different outcomes for a given action    
Peoples perception of how fairly they have been treated in comparison with others    
The motivational force involved in a person’s action at work        
People’s perception of how they should perform in a given situation at work

Question No.  29    Marks - 10
The decision-making model consists of four styles: directive, analytic, behavioral and_______________.

 
Options    
Conceptual    
Intuitive    
Group interaction    
Laggard

Question No.  30    Marks - 10
__________ is a communication that flows from a higher level to one or more lower levels in the organization.  

 
Options    
Horizontal communication    
Upward communication    
Downward communication    
None of given options

Question No.  31    Marks - 10
_____ is an individual's capacity to influence decisions.  

 
Options    
Span of control    
Line authority    
Staff authority    
Power

Question No.  32    Marks - 10
__________ is not one of the eight steps in the decision making process.    
 
Options    
Identifying the problem    
Analyzing alternative solutions    
Implementing the decision    
Delegating the decision making

Question No.  33    Marks - 10
Which of the following is not a basic function of the management process?  

 
Options    
Controlling    
Organizing    
Working    
Leading

Question No.  34    Marks - 10
Which type of decision making is carried out by lower level management and deals with specific day-to-day processes?  
    
 
Options    
Programmed decision making    
Operational decision making    
Administrative decision making    
Mid-level decision making

Question No.  35    Marks - 10
_________ is the process of getting results accomplished through others.  

 
Options    
Ordering    
Mandating    
Delegating    
Working

Question No.  36    Marks - 10
What is the term used to define the number of subordinates directly controlled by a manager?    
 
Options    
Division management    
Departmentation    
Investment span    
Span of management

Question No.  37    Marks - 10
Which management theorist is responsible for the motivation-hygiene theory?  

 
Options    
Abraham Maslow    
Dale Hawthorne    
Peter Drucker    
Frederick Herzberg    

Question No.  38    Marks - 10
Which management concept suggests that low-importance decisions be handled by subordinates, so that managers can focus on high-importance decisions?

   
 
Options    
management by objective    
management by exception    
participatory management    
inclusionary management

Question No.  39    Marks - 10
What is involved in communication process?  
 
Options    
Idea-encoding-channel-decoding-feedback    
Idea-information- channel- receiver    
Information-channel-receiver    
Sender-receiver-channel

Question No.  40    Marks - 10
All of the following are the levels of communication EXCEPT---  
 
Options    
Intrapersonal Communication    
Interpersonal Communication    
Mediated Communication    
Frame Communication