Total quality management

Assignments A

 

1. What do you understand by Total Quality Management, what are the requirements to implement TQM approach in an organization?  

 

2. Explain, Philip B Crosby’s contribution in the field of Quality Management. How his ideas similar and different from ideas of Deming?

3. With the help of a practical example, explain how you will use control charts, also explain the guidelines you will follow to analyze and interpret the results

4. What is Benchmarking, what are the steps you will follow to implement Benchmarking in an organization

 

5. Explain the role and importance of employees in implementing TQM in an organization, what measure organization should take to deliver a certain level of satisfaction to them?

 

6. With one example each, explain the seven basic tools of quality management?

 

7. You are working as a general manager of an organization, explain the various steps you have to take for getting your organization certified for ISO 9000:2000 or ISO 9000:2008.

 

8. what do you understand by the term work system, “do you think improvement of work system will eventually lead to implementation of TQM” justify your answer

 

Case Study

 

A manufacturing plant make wind mill assemblies & can produce 50 units in a month in two period of 15 days each; following is the data for number of defects arising per month.

Month	JAN	FEB	MAR	APR	MAY	JUN	JUL	AUG	SEP	OCT	NOV	DEC
Number of Defects per period	4 3	3 2	1 0	4 5	6 7	7 7	9 6	5 4	2 3	0 2	2 3	4 3

 

1. Which control chart should be used for the above data and why?

 

2. Make the appropriate control chart on a graph paper?

 

Ans.

 

 

 

3. Interpret the chart and give your recommendation. Whether the process is in control or not?

 

ASSIGNMENT-C (Total 40 Questions)

 

Total Quality Management

 

1. Who developed 14 points to guide companies in quality development?

 

Options

Genichi Taguchi

Joseph M. Juran

W.E. Deming

Kauro Ishikawa

 

2. Who is responsible for quality?

 

Options

production department

maintenance department

quality department

all the three

 

3. Who is also known as Father of Quality Control?

 

Options

Joseph M. Juran

Kauro Ishikawa

W.E. Deming

Genichi Tagucchi

 

4. With total quality perspective, employees is empowered to think and make recommendations for which of the following?

 

Options

continual improvement

one time improvement

improvement after the production

incremental improvement

 

5. Zero defect planning requires total commitment of ……….level management.

 

Options

top`

middle

lower

none

 

6. …….seeks to improve the quality of process outputs by identifying and removing the causes of defects

 

Options

Six Sigma

TQM

JIT

Error Reduction

 

7. …………. and technological progress are key determinants of economic growth.

 

Options

Innovation

Invention

development

discovery

 

8. …….is not a process tools for TQM systems

 

Options

process flow analysis

histograms

plier

control charts

 

9. …………..is used for projects aimed at creating new product or process designs

 

Options

DMADV

DMAIC

both of the above 

none of the Above

 

10. Which is not the option applicable to the technology reference framework for advanced countries?

 

Options

labor is available in plenty at low rates

labor is scare

highly competitive economy

the defense needs

 

11. Which is technologically backward country?

 

Options

United States

U K

CHILE

INDIA

 

12. Which set of international standard focusess on company's enviornment responsibility?

Options

ISO 9000

ISO 9001

ISO 14000

ISO 9002

 

13. While the terminology and expressions are

 

Options

different

same

equal

similar

 

14. Whis is not a process tools for TQM systems?

 

Options

check shhets

pareto analysis

cause and effect diagrams

spanner

 

15. ………………. drives business innovation and incubation in domains outside  current core

 

Options

Business Development

Business growth

Business environment

Business class

 

16. ………………….. is the process of causing a system variable to conform to some desired value.

 

Options

Control

feedback

Design

none of the above

 

17. A ………….. is a technology that has been in use for long enough that most of its initial faults and inherent problems have been removed or reduced by further development.

 

Options

crude  technology

process technology

mature technology

Immature technology

 

18. A …………..is an interconnection of components forming a system configuration that will provide a desired system response.

 

Options

Design system

Control system

MIS

DSS

 

19. A business strategy  in which tasks are done in parallel considering every aspect of a product's development process is known as ……....engineering.

 

Options

Concurrent

conducive

conjugative

conclusive

 

20. Which is not correct for the statement 'alternative technology is at the heart of development process'

 

Options

to mitigate man's misery

to remove or reduce poverty

to create unemployment

to improve quality of life and to make man self reliant

 

21. Which is not correct for the value of human dignity?

 

Options

dignity comes from self-competence

self confidence

self-reliance

worries for good health

 

22. Which is not part of technique?

 

Options

a tool

machine

method

process, which makes the solution difficult

 

23. Which is not related to management of technology?

 

Options

technology selection

management of technology options

technology absorption

management of office of technology department

 

24. Which is not the elements of TQM system?

 

Options

leadership

communication

measurement

detentions

 

25. Any process that comes ito physical contact with the product that will be delivered to an external customer is ….

 

Options

Production process

Business process

Both of the above

None of the above

 

26. Appropriateness of a technology can be measured in terms of …..

 

Options

specific social referants

economic referants

cultural referants

all the three

 

27. Assured quality is necessary for building customer confidence

 

Options

correct

correct to some extent

correct to great extent

incorrect

 

28. At the time of making an purchase agreement with a vendor, what is important to mention about inspection?

 

Options

the characteristics of the product that are to be inspected

the tolerances that would be allowed

the reputation of the vendor

1 & 2 both

 

29. Which is incorrect?

 

Options

technology has a cost

technology has a life cycle

technology involves risks

technology does not have gestation period

 

30. Which is incorrect?

 

Options

importing technology is a short cut

imported technology provides technology suitable to the environment of the country where the same is in use

imported technology is always less costly

imported technology is not based on the requirements of local region

 

31. Which is not a factor for a good technology?

 

Options

local problem solvig capability

creating more waste

saves energy

cost reduction

 

32. Which is not a problem in acquiring technology?

 

Options

correct quality

correct quantity

effective utilization of the technology

availability of manpower to use the technology

 

33. Which is not a production factors in consideration of a technology?

 

Options

labour intensive

low capital

capital saving

religious harmony

 

34. Deming's approach requires an organization-wide cultural ……………....

 

Options

transfer

transport

transformation

formation

 

35. Deming's focus was on

 

Options

Leaders

Factories

Employees

Supervisors

 

36. developing an energy efficient car is….

 

Options

technology development

technology implementation

technology improvement

a programme for development of small size cars

 

37. development of man does not mean ………

 

Options

increasing his resourcefulness

to be self competent

live in harmony

poverty

 

38. development of technological capabilities does not include …..

 

Options

engineering capabilities

manufacturing capabilities

political will power

capabilities in erection and commissioning of industrial projects and systems

 

39. evaluation of cost of quality is a programme to identify the price of non-conformance and the price of conformance

 

Options

correct

correct to some extent

correct to great extent

incorrect

 

40. Following are used in six sigma

 

Options

black belt

green belt

both black belt and green belt

none of the Above