Organization Theory & behaviour 

Section -A – Essay 

Explain Organizational Theories with examples.

 
Q. 2 : According to your understanding, what is leadership

Question 4 : Explain the bases of power.

Case Study 

Q.1. What motivational need did Mr. Bansal satisfy for his full-time employees?

Q.2. Discuss these needs with reference to Maslow’s hierarchy of needs.

Q. 3. Mr. Bansal achieved significant productivity gains because of a positive change in employee’s attitudes. What motivational strategies did he use to achieve this success?

Section - C 

Question 1
Two areas that are influencing and impacting corporations and managers today are the rapid pace of change and
   
demographic increases
 
   
complexity of the work environment
 
   
organizational culture changes
 
   
managerial ineptness
 
 
Question 2
"The field of organizational behavior examines such questions as the nature of leadership, effective team development, __________, and ___________."
   
interpersonal conflict resolution; motivation of individuals
 
   
organizational control; conflict management
 
   
motivation of individuals; planning
 
   
planning; development
 
 
Question 3
____________ is attributed with developing the scientific management perspective.
   
Elton Mayo
 
   
Robert Owens
 
   
Frank Gilbreth
 
   
Frederick Taylor
 
 
Question 4
Which perspective is hailed as being responsible for launching research into such topics as leadership effectiveness and group dynamics?
   
Human relations approach
 
   
Scientific management
 
   
Contingency approach
 
   
Hawthorne effect
 
 
Question 5
"Of the four building block skills, which one is frequently considered to be the largest behavior management challenge?"
   
The ability to inspire employees
 
   
The ability to analyze situations correctly
 
   
Personal flexibility and adaptability
 
   
Outstanding perceptual skills
 
 
Question 6
Which of these skills is considered to be the cornerstone of the four building block skills?
   
Personal flexibility
 
   
Self-insight
 
   
Perceptual skills
 
   
Leadership capabilities
 
 
Question 7
Which of these approaches argues that there is no single best way to manage behavior?
   
Hawthorne
 
   
Scientific Management
 
   
The cornerstone skill
 
   
Contingency
 
 
Question 8
"The area of ""knowledge foundation"" deals with the importance of"
   
understanding organizational behavior.
 
   
the behavior management process.
 
   
development of solutions for achieving behavioral goals.
 
   
identification of the causes of behavior.
 
 
Question 9
"Which of these steps of the behavior management process involves implementation of selected strategy, monitoring for effectiveness, and performing necessary adjustments?"
   
Step three
 
   
Step two
 
   
Step four
 
   
Step one
 
 
Question 10
________ is/are a key trend that is having a significant impact on behavior management today.
   
Information technology
 
   
Reverse discrimination
 
   
Decreasing the amount of training for managers
 
   
Stay-at-home mothers
 
 
Question 11
"What is contributing to organizations taking a look at employee groups that had previously been overlooked, ignored, or shutout?"
   
Current discrimination laws
 
   
Government monetary incentives
 
   
New behavior management theories
 
   
Economic pressures
 
 
IncorrectQuestion 12
One way businesses can benefit from diversity in the work force is
   
increased popularity.
 
   
increased popularity.
 
   
increased employee satisfaction.
 
   
minimizing EEOC/AA investigations.
 
 
Question 13
One drawback to the technology of today is
   
it can actually accelerate the speed at which crises can strike a nation.
 
  
it can keep employees too busy to stay in touch with their employers and organizations.
   
it can decrease waste and efficiency in organizations.
 
  
it can reduce the need for familiar methods of communication such as telegraph and faxes.
 
Question 14
The percentage of employees who work 50 or more hours per week has risen by _____ over the past twenty years.
   
0.25
 
   
0.4
 
   
0.3
 
   
0.375
 
 
Question 15
"During the last thirty years, the percentage of dual-career married couples has grown by"
   
24 percent.
 
   
96 percent.
 
   
60% percent.
 
   
36% percent.
 
 
Question 16
Two mechanisms by which the perception process takes place include internal processes and _____________.
   
external influences
 
   
central tendencies
 
   
skill assessment
 
   
process intensity
 
 
Question 17
External influences on perception include _____________.
   
self-disclosure
 
   
self-enhancing tactics
 
   
the halo effect
 
   
the figure-ground effect
 
 
Question 18
George Garrett of Holshow Insurance frequently speaks of his personal friendship with the State Insurance Commissioner when he attends organizational meetings. George is demonstrating which direct attempt at shaping others' perceptions?
   
Self-presentation
 
   
Self-enhancing tactics
 
   
Audience extraction
 
   
Personal constructs
 
 
Question 19
"Which impression management method incorporates such areas as ""brown nosing"" and flattery?"
   
Self-enhancing
 
   
Stereotypes
 
   
Other-enhancing
 
   
Personal constructs
 
 
Question 20
Which of the following is suggested to help reduce unwanted impression management?
   
"Rely on ""gut instinct"""
   
Reduction of ambiguity
 
   
Personal flexibility and adaptability
 
   
Outstanding perceptual skills
 
 
Question 21
"When Alex Morton's consulting firm developed an elaborate logo and name for the organization, it was engaging in a form of ____________."
   
business promotion
 
   
coercion
 
   
public relations
 
   
corporate impression management
 
 
Question 22
"Sometimes referred to as a self-fulfilling prophecy, ___________ is a process that recognizes our perceptions can impact the way we interact with others to the point we elicit behaviors that are in line with our own perceptions."
   
audience extraction
 
   
audience selectivity
 
   
personal constructs
 
   
halo effect
 
 
Question 23
Which term refers to our own unique understanding of how the work world operates?
   
Audience selectivity
 
   
Culture clash
 
   
Personal constructs
 
   
Halo effects
 
 
Question 24
"Wanda Wall, the manager for Tax Troubles, Inc., generally supervises the 28 employees of her firm effectively. However, she consistently makes assumptions about certain employees such as they all prefer things like fried chicken because they are from the south. Which term is the most accurate descriptor of her behavior?"
   
Gossip
 
   
Stereotyping
 
   
Slander
 
   
Personality
 
 
Question 25
What can managers do to increase the accuracy of their perceptions?
   
Be more observing
 
   
Lower your profile
 
   
Recognize your own biases
 
   
All of the above
 
 
Question 26
"Whenever Gary Williams handles a situation that results in an erroneous or ineffective decision being made, he usually blames the other organizational members for supplying him with inaccurate information. This form of behavior is best identified as application of a(n) _______."
   
internal attribution
 
   
attribution theory of behavior
 
   
behavior management process
 
   
external attribution
 
 
Question 27
What is a key piece of information that we gather about an employee's behavior when using behavior to assign cause?
   
The consistency of the behavior over time
 
   
The significance of the behavior in relation to everyone else
 
   
The impact the behavior will have on the work place
 
   
The cost anticipated to modify the employee's behavior over time
 
Question 28
Which of the following is considered an attribution error?
   
The halo effect
 
   
Personal constructs
 
   
The actor-observer effect
 
   
All of the above
 
 
Question 29
"In a survey of 1,300 middle managers, ________ % ranked knowledge and effort as being the most important contributing factors to their achievement of success."
   
25
 
   
81
 
   
37
 
   
67.5
 
 
Question 30
Which of the following is/are suggested to help combat biases and more effectively manage behavior?
  
Encourage subordinates to consider internal explanations for their own behaviors
  
Be aware that everyone has the tendency to take credit for success and avoid blame for failure
   
Try to do a full search for information
 
   
All of the above
 
 
Question 31
"When perception patterns occur repeatedly, there is a tendency to form a/an _______ about something or someone."
   
bias
 
   
preconceived notion
 
   
attitude
 
   
stereotypical view
 
 
Question 32
"Stephanie Stucky works as a human relations specialist and is considered a top performer in the firm. According to Stephanie, her performance motivation is derived from the fact that the pay matches her expectations, she has a significant amount of autonomy in the performance of her duties, and the workload is challenging, without being overwhelming. Stephanie's consistent performance level can be said to demonstrate which of the following?"
   
Job rotation
 
   
Job enlargement
 
   
Job satisfaction
 
   
Self-actualization
 
 
Question 33
Ben Barringer has been receiving substantial pressure from the members of his work team to remain with the Omega Computer Inc. despite enticing offers from other companies. Ben has decided to remain with Omega mostly in part due to the encouragement of his fellow workers. It can be stated that Ben has experienced:
   
continuance commitment.
 
   
normative commitment.
 
   
affective commitment.
 
   
coercive commitment.
 
 
Question 34
0.75 / 0.75 pts
All of the following are methods managers can utilize to promote employee job satisfaction except which one?
   
Conduct an attitude survey
 
   
Recognize and reward good performance
 
  
Learn the specific facets of the job that may bring about worker dissatisfaction
   
Assume high performers are well satisfied in their job
 
 
Question 35
An employee's emotional attachment to and identification with the firm is ___________.
   
continuance commitment
 
   
normative commitment
 
   
organizational citizenship behavior
 
   
affective commitment
 
 
Question 36
"Jack Jackson of Quality Carpets has been seriously considering a career change. However after much contemplation, Jack has concluded the stress and emotional aspects of leaving the firm surpass any gains he would acquire at a new organization. Jack is experiencing:"
   
external influence commitment.
 
   
continuance commitment.
 
   
normative commitment.
 
   
ineffective commitment.
 
 
Question 37
Organizational citizenship behaviors can best be defined as:
   
an employee's unwillingness to offer suggestions to the organization.
   
an employee's strict adherence to organizational objectives.
   
an employee's willingness to go above the normal call of duty.
   
all of the above.
 
 
Question 38
"Jane is always the first person to lend a hand to her coworkers and never fails to brag about the organization to outsiders. By engaging in such behavior, she is exemplifying:"
   
the actor-observer affect.
 
   
stereotypical behavior.
 
   
affective commitment.
 
   
organizational citizenship behavior.
 
 
Question 39
"Alexis Alexander has an MBA degree from Yale. However, it seems that even though she has worked for the same firm for 6 years with an exemplary record, she cannot climb any higher on the corporate ladder. It can be said that Alexis is most probably experiencing:"
   
glass ceiling.
 
   
stereotyping.
 
   
continuance commitment.
 
   
perception fallacies.
 
 
Question 40
Which group currently represents the largest minority group?
   
Hispanics
 
   
Native Americans
 
   
African-Americans
 
   
Physically challenged