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Title Name Amity Solved Assignment BBA 5th Sem for Total quality management
University AMITY
Service Type Assignment
Course B.B.A
Semester Semester-V Course: B.B.A
Session 2016-2017
Short Name or Subject Code Total Quality management
Commerce line item Type Semester-V Course: B.B.A
Product Assignment of B.B.A Semester-V (AMITY)


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                                                                                                                      Total Quality management

Assignments A

1. What do you understand by Total Quality Management, what are the requirements to implement TQM approach in an organization? 

2.  Explain, Philip B Crosby’s contribution in the field of Quality Management. How his ideas similar and different from ideas of Deming?

3.  With the help of a practical example, explain how you will use control charts, also explain the guidelines you will follow to analyze and interpret the results

4. What is Benchmarking, what are the steps you will follow to implement Benchmarking in an organization

5. Explain the role and importance of employees in implementing TQM in an organization, what measure organization should take to deliver a certain level of satisfaction to them?

6. With one example each, explain the seven basic tools of quality management?

7. You are working as a general manager of an organization, explain the various steps you have to take for getting your organization certified for ISO 9000:2000 or ISO 9000:2008.

8. what do you understand by the term work system, “do you think improvement of work system will eventually lead to implementation of TQM” justify your answer



Assignments B

Case Study

A manufacturing plant make wind mill assemblies & can produce 50 units in a month in two period of 15 days each; following is the data for number of defects arising per month.














Number of Defects per period




























1. Which control chart should be used for the above data and why?

2. Make the appropriate control chart on a graph paper?

3. Interpret the chart and give your recommendation. Whether the process is in control or not?




 Assignments C

Question No.  1          

…….are the areas that will be covered by the organization´s processes         


  1. process areas 
  2. product Areas
  3. private areas   
  4. preset areas


Question No.  2          

TQM stands for …….           


  1. Total Quality Management 
  2. Total Quantity Management  
  3. Total Qualitative Management          
  4. To question management       


Question No.  3          

"Quality is defined by the customer" is          


  1. An unrealistic definition of quality    
  2. A user-based definition of quality  
  3. A manufacturing-based definition of quality
  4. A product-based definition of quality


Question No.  4          

"Poka-yoke" is the Japanese term for …..      


  1. Card   
  2. Foolproof       
  3. Continuous improvement    
  4. Fishbone diagram        


Question No.  5          

______ are the charts that identify potential causes for particular quality problems.           


  1. Control Chart 
  2. Flow chart      
  3. Cause and Effect Diagram    
  4. Pareto chart


Question No.  6          

…….is not a process tools for TQM systems


  1. process flow analysis       
  2. histograms
  3. plier         
  4. control charts


Question No.  7          

………….is about supplying customers with what they want when they want it.   


  1. JUT         
  2. HET         
  3. JAT          
  4. JIT


Question No.  8          

A fishbone diagram is also known as a ……..           


  1. cause-and-effect diagram          
  2. poka-yoke diagram          
  3. Kaizen diagram    
  4. Taguchi diagram


Question No.  9          

A maturity model can be used as a benchmark for comparison and as an aid to understanding      


  1. TRUE      
  2. FALSE     
  3. depends    
  4. can´t say


Question No.  10        

According to Deming most of the problems are related to systems and it is the responsibility of the management to improve the systems   


  1. correct     
  2. correct to some extent      
  3. correct to great extent      
  4. Taguchi


Question No.  11        

After E.deming, who is considered to have the greatest impact in quality management?    


  1. Kauro Ishikawa    
  2. Joseph M. Juran   
  3. W.E. Deming      
  4. Genichi Tagucchi


Question No.  12        

All of the following costs are likely to decrease as a result of better quality except ………


  1. customer dissatisfaction costs      
  2. inspection costs    
  3. maintenance costs           
  4. warranty and service costs


Question No.  13        

Assured quality is necessary for building customer confidence.       


  1. correct      
  2. correct to some extent      
  3. correct to great extent    
  4. incorrect


Question No.  14        

At the time of making a purchase agreement with a vendor, what is important to mention about inspection?        


  1. the characteristics of the product that are to be inspected          
  2. the tolerances that would be allowed    
  3. the reputation of the vendor        
  4. a & b both


Question No.  15        

Based on his 14 Points, Deming is a strong proponent of …..          


  1.             inspection at the end of the production process        
  2.             an increase in numerical quotas to boost productivity           
  3.             looking for the cheapest supplier       
  4.             training and knowledge


Question No.  16        

Costs of dissatisfaction, repair costs, and warranty costs are elements of cost in the ……  


  1. Taguchi Loss Function  
  2. Pareto Chart         
  3. ISO 9000 Quality Cost Calculator          
  4. Process Chart



Question No.  17        

Customers are primarily concerned with  ………     


  1. Communication, courtesy, and credibility of the sales person           
  2. Competence, courtesy, and security  of the sales person 
  3. Competence, responsiveness, and reliability  of the sales person
  4. Communication, responsiveness, and cleverness  of the sales person


Question No.  18        

Deming´s 4 step cycle for improvement is …..          


  1. plan, do, check, act         
  2. schedule, do, act, check   
  3. do, act, check, monitor    
  4. plan, control, act, sustain


Question No.  19        

DMAIC is………      


  1. develop, multiply, analyze, improve, check         
  2. define, muliply, analyze, improve, control           
  3. define, measure, analyze, improve, control      
  4. define, manufacture, analyze, improve, control


Question No.  20        

elements of quality management system are ….        


  1. organizational structure    
  2. responsibilities      
  3. procedures
  4. all the three


Question No.  21        

establishing measurements based on customer needs for optimizing product design is known as ……...   


  1. Quality planning 
  2. quality improvement        
  3. quality control      
  4. Quality planning


Question No.  22        

……... are used in six sigma  


  1. black belt  
  2. green belt 
  3. both black belt and green belt   
  4. none of the Above           


Question No.  23        

fourteen points framework for quality and productivity improvement  was suggested by…………           


  1. Crosby     
  2. Ishikawa   
  3. Deming    
  4. Juran


Question No.  24        

Identify the cost not likely to reduce as a result of better quality.    


  1. Maintenance costs          
  2. Inspection costs   
  3. Scrap costs           
  4. Warranty and service costs


Question No.  25        

In Six Sigma, a ………….is defined as any process output that does not meet customer specifications    


  1. error          
  2. cost           
  3. quality      
  4. defect       


Question No.  26        

inspection is part of the …..   


  1. quality control      
  2. Quality Planning  
  3. Quality improvement     
  4. Quality circle


Question No.  27        

Inspection, scrap, and repair are examples of ………..         


  1. internal costs       
  2. external costs       
  3. costs of dissatisfaction     
  4. societal costs


Question No.  28        

Juran´s Quality trilogy emphasizes the roles of quality planning, quality control and ………          


  1. Quality Definition
  2. Quality enhancement       
  3. Quality improvement     
  4. quality maintenance


Question No.  29        

Kaizen is a …... process, the purpose of which goes beyond simple productivity improvement.     


  1. weekly      
  2. daily         
  3. monthly    
  4. annual


Question No.  30        

Kaizen is a Japanese term meaning ……       


  1. continuous improvement           
  2. Just-in-time (JIT)  
  3. a fishbone diagram           
  4. setting standards


Question No.  31         Marks - 10

Plan-do-study-act cycle is a procedure to…..


  1. Overall improvement       
  2. Continuous improvement          
  3. Permanent improvement  
  4. Immediate improvement


Question No.  32        

Processes that operate with "six sigma quality" over the short term are assumed to produce long-term defect levels below …………..defects per million opportunities (DPMO).          


  1. 2   
  2. 2.4
  3. 3   
  4. 3.4


Question No.  33        

production issues should be addressed early 


  1. correct      
  2. correct to some extent      
  3. correct to great extent    
  4. incorrect


Question No.  34        

QFD stands for……..


  1. Quantity for deployment 
  2. Quality for deployment   
  3. Quality function deployment     
  4. Quality for decision


Question No.  35        

Quality Circles members are …….    


  1. Paid according to their contribution to quality    
  2. External consultants designed to provide training in the use of Quality tools    
  3. Always machine operators           
  4. None of the three.


Question No.  36         Marks - 10

Quality circles work best if employees are initially trained in…….  


  1. Group dynamics 
  2. Motivation principles       
  3. Communications  
  4. All of the three.


Question No.  37        

quality management includes forming and directing a team of people to achieve a qualitative goal within an effective cost and time frame that results in ….           


  1. a project completed in shortest possible time.     
  2. a product or service that conforms to the required specifications.    
  3. an award-winning product that brings public recognition to the project 
  4. an innovative project that establishes qualification of the project team


Question No.  38        

Quality practices must be carried out…….   


  1. at the start of the project  
  2. throw-out the life of the project  
  3. at the end of the project 
  4. no need to carry out quality practices


Question No.  39        

Quality Trilogy includes        


  1. Quality planning  
  2. quality improvement        
  3. quality control      
  4. All the three


Question No.  40        

Reliability is the degree to which a unit of equipment performs its intended function under …….. for …… of time.           


  1. specified conditions; specified period   
  2. any condition; specified period   
  3. specified conditions; all periods  
  4.   any condition; any period

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