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                                                           BUSSINESS ORGANIZATION AND MANAGEMENT   

Q1) What a kind of decision is a Manager generally required taking in organization context? Explain with examples which of these correspond to ‘progmmed’ and ‘non- programmed’

Q2) Explain the relationship between organization structure and communication flow within the organization.  

Q3) The Manager of a Fast – food restaurant was overheard saying “I believe that money is the best of all possible motivators” Discuss putting forward your view point.

Q4)Write short notes on any three of the following

Q5) Distinguish between the Line and Staff Authority.

Q6) Describe the functions of management and the type of management activity associated with each.

Q7) Define 10 roles that managers perform in organizations.

Q8) What are the different levels of planning? Give examples.




Case Detail :


A case of busy manager You are the founding entrepreneurs of Highland Tall Company, a fast growing digital software company that specializes in home- consumer electronics. Business has been booming. In just 2 years you have hired 50 new software programmers to help develop a new range of software products. These people are young and experienced but are highly skilled and used to putting in long hours to make there idea succeed. The growth of your company has been swift that you still operate informally. As top managers, you have been absorbed in your own work that you have paid little attention to the issue of controlling your own company. You have allowed your programmers to find solutions to problems as they go along. They have also been allowed to form their own work groups. Unfortunately, there are signs that problems are arising.Employees have complained that good performance is going unrewarded and unrecognized. They have also expressed concern that you are either too busy or not willing to listen to their new ideas and act on them. A bad atmosphere seems to be developing and several talented employees have already left the company.You realize that you have done a poor job in controlling and directing your employees and that you need to develop a proper process for all functions in order to encourage the employees to stay with the company and perform well.Questions

Q1) Analyze the case and find out the different problems prevailing in the organization.

Q2) Based on the problems you have analyzed, what are the solutions to them and as a manger how would you overcomeThese problems? 





 Question No: 1

What is the planning horizon?           

  1. Objective
  2. Progressive
  3. Goal oriented
  4. Universal



Question No: 2

In which organizational form are there dual or multiple lines of authority?       

  1. Matrix
  2. Modular
  3. Multidivisional
  4. Decentralized



Question No: 3

Frederick Taylor and Frank and Lillian Gilbreth were advocates of an approach to management involving the use of scientific method, known as---           

  1. The contingency approach.
  2. Scientific management.
  3. The quantitative approach.
  4. Management science.



Question No: 4

Authority, discipline, unity of command, and unity of direction are--           

  1. Principles of the human relations movement.
  2. Taylor´s four principles of management.
  3. Elements of Weber´s ideal bureaucratic structure.
  4. Four of Fayol´s fourteen principles of management.



Question No: 5

Organization structure primarily refers to---            

  1. how activities are coordinated and controlled
  2. how resources are allocated
  3. the location of departments and office space
  4. the policy statements developed by the firm



Question No: 6

Strategic planning as a broad concept consists of--           

  1. Corporate strategy and business strategy
  2. Strategy formulation and strategy implementation
  3. Inputs and outputs
  4. Environmental analysis and internal analysis



Question No: 7

Some policies are imposed by external forces, such as--        

  1. Governmental regulatory agencies
  2. Employee demands
  3. Management decisions
  4. Lack of funding



Question No: 8

Management is purposeful and what?            

  1. Governmental regulatory agencies
  2. Employee demands
  3. Management decisions
  4. Lack of funding



Question No: 9

In general, if a policy is not thought out and established---         

  1. A situation requiring action will arise
  2. Social issues will cause change in the organization
  3. Managers will be hired from the outside
  4. There will be significant staff turnover



Question No: 10

The problem-solving process begins with---            

  1. Clarification of the situation
  2. Establishment of alternatives
  3. Identification of the difficulty
  4. Isolation of the cause



Question No: 11

The job design would be LEAST formal in a---         

  1. Matrix structure
  2. Professional bureaucracy
  3. Divisionalized structure
  4. Machine bureaucracy



Question No: 12

Which of the following is the determinant of organization structure           

  1. Technology
  2. Centralization
  3. Size of the work unit
  4. Coordination of activities



Question No: 13

While guiding organization members in appropriate directions, a manager exhibits---            

  1. Consideration behavior
  2. Authoritarian behavior
  3. Theory y behavior
  4. Leadership behavior



Question No: 14

Functional managers are responsible---           

  1. For a single area of activity
  2. To the upper level of management and staff
  3. For complex organizational sub-units
  4. For obtaining copyrights and patents for newly developed processes and equipment



Question No: 15 solved by  call us 8882309876

Policies are sometimes defined as a(n)--         

  1. Shortcut for thinking
  2. Action plan
  3. Substitute for strategy 
  4. Substitute for management authority



Question No: 16

 Which role of manager that needs to resolve major and minor crisis that may occur unexpectedly?            

  1. Negotiator
  2. Entrepreneur
  3. Resource allocator 
  1. Disturbance handler



Question No: 17

Scalar chain refers to---        

  1. The line of authority from top management to the lowest rank
  2. Degree to which subordinates are involved in decision making
  3. Every employees should receive orders from only one superior
  4. People and materials should be in the right place at the right time



Question No: 18

Who is the person was well known for the “Hawthorne Studies”          

  1. Elton Mayo
  2. Max-Weber
  3. Chester Barnard
  4. Mary Parker Follet



Question No: 19

Which of the following is NOT a principle of management given by Taylor?          

  1. Science, not rule of the Thumb 
  2. Functional foremanship
  3. Functional foremanship
  4. Harmony not discord



Question No: 20

Which of the following is the determinant of organization structure?            

  1. Technology
  2. Centralization
  3. Size of the work unit
  4. Coordination of activities



Question No: 21

Which of the following is not an example of formal communication?          

  1. Contract 
  2. email 
  3. Project status report
  4. Status meeting



Question No: 22

The receiver filters messages based on all but the following---            

  1. Culture
  2. Semantics
  3. Language
  4. Distance



Question No: 23

In communications management, to assimilate through the mind or senses is the process of--            

  1. Receiving
  2. Decoding 
  3. Comprehending
  4. Understanding



Question No: 24

Group brainstorming encourages all of the following except---            

  1. Team building
  2. Analysis of alternatives
  3. Convergent thinking
  4. Uninhibited verbalization



Question No: 25

All of the following are communication tools EXCEPT---           

  1. Memos
  2. Verbal circulation of a rumor
  3. Body language
  4. Inputting data into a spreadsheet



Question No: 26

The communication process must have a medium to convey information between two or more parties. The three common media are __________.           

  1. Written, spoken, and signalized
  2. Visual, audio, and tactile
  3. Visual, audio, and tactile
  4. Seeing, listening, and touching



Question No: 27

Maslow and Herzberg are two examples of ___________ theories of motivation.         

  1. Expectancy
  2. Content
  3. Process
  4. Equity



Question No: 28

Equity theory of motivation focuses on--           

  1. Peoples expectation of different outcomes for a given action
  2. Peoples perception of how fairly they have been treated in comparison with others
  3. The motivational force involved in a person’s action at work
  4. People’s perception of how they should perform in a given situation at work



Question No: 29

The decision-making model consists of four styles: directive, analytic, behavioural and_______________.        

  1. Conceptual 
  2. Intuitive 
  3. Group interaction 
  4. Laggard



Question No: 30

__________ is a communication that flows from a higher level to one or more lower levelsin the organization.            

  1. Horizontal communication
  2. Upward communication
  3. Downward communication
  4. None of given options



Question No: 31

_____ is an individual´s capacity to influence decisions.            

  1. Span of control
  2. Line authority
  3. Staff authority
  4. Power



Question No: 32

__________ is not one of the eight steps in the decision making process.           

  1. Identifying the problem
  2. Analyzing alternative solutions
  3. Implementing the decision
  4. Delegating the decision making



Question No: 33

Which of the following is not a basic function of the management process?      

  1. Controlling
  2. Organizing
  3. Working
  4. Leading



Question No: 34

Which type of decision making is carried out by lower level management and deals with specific day-to-day processes?            

  1. Programmed decision making
  2. Operational decision making
  3. Administrative decision making
  4. Mid-level decision making



Question No: 35

 _________ is the process of getting results accomplished through others            

  1. Ordering 
  2. Mandating 
  3. Delegating 
  4. Working



Question No: 36

What is the term used to define the number of subordinates directly controlled by a manager?           

  1. Division management
  2. Departmentation 
  3. Investment span
  4. Span of management



Question No: 37

Which management theorist is responsible for the motivation-hygiene theory?           

  1. Abraham Maslow
  2. Dale Hawthorne
  3. Peter Drucker 
  1. Frederick Herzberg



Question No: 38

Which management concept suggests that low-importance decisions be handled by subordinates, so that managers can focus on high-importance decisions?            

  1. management by objective
  2. management by exception
  3. participatory management
  4. inclusionary management



Question No: 39

What is involved in communication process?           

  1. Idea-encoding-channel-decoding-feedback
  2. Idea-information- channel- receiver
  3. Information-channel-receiver
  4. Sender-receiver-channel



Question No: 40

All of the following are the levels of communication EXCEPT---          

  1. Intrapersonal Communication
  2. Interpersonal Communication
  3. Mediated Communication
  4. Frame Communication


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