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Title Name Amity Solved Assignment BBA 4th Sem Production and Operations Management assignment 3
University AMITY
Service Type Assignment
Course B.B.A
Semester Semester-IV Course: B.B.A
Short Name or Subject Code Production & Operations Management
Commerce line item Type Semester-IV Course: B.B.A
Product Assignment of B.B.A Semester-IV (AMITY)


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  1. A manufacturing company wants to forecast its demand for the year 2013 using suitable forecasting technique. The data that the company has is for the year 2012. Suggest a suitable method of forecasting and forecast the demand values for the year 2013 and also find out trend equation for the given data.

Months                                   Demand

January                                       20

February                                     25

March                                          22

April                                            32

May                                             34

June                                            42

July                                             40

August                                        36


  1. Derive the formula of Economic Order Quantity (EOQ). Intel Corporation has got a demand for products at 1, 00,000 units per year. The cost per unit is Rs.20/- and it costs Rs. 360/- to place an order and processes the delivery. The inventory carrying cost is estimated at 9% of average inventory investment. Determine-
  2. a)      EOQ
  3. b)      Optimum number of orders to be placed per annum


  1. Write notes on (All questions to be answered. Minimum 1 full page for each question)
  2. 5 – S


  1. TQM


  1. ISO


  1. BPR


  1. SQC


  1. A manufacturer of speakers for musical appliance uses a non-destructive testing mechanism to assess the quality of speakers. A lot of 200 speakers is drawn periodically for testing. After testing the speakers will be classified either defective or good depending on outcome of test. The following table gives the number of defects for 12 such samples. Establish “p” and”c” control charts for the process. Is the process under control?

Sample No.

Number of


























  1. Critically analyze and compare the teachings of Edward Deming, David Juran and Philip Crosby


Case Study 1.  Sample Fill

  1. Construct X & R charts and investigate if the process is in control. Given- A2=0.577 D3=0 D4=2.114


Assignment C

  1. All are types of plant layout, except--          
  1. Process layout
  2. Product layout
  3. Group Technology Layout
  4. Jumbled layout
  1. Which of the following is not an extrapolative method of forecasting?      
  1. Moving Average
  2. Exponential Smoothening
  3. Sales force Estimates
  4. Time Series
  1. All of the following are quality Gurus except--
  1. Philip Kotler
  2. Joseph M Juran
  3. Philip B. Crosby
  4. William E. Deming
  1. EOQ stands for
  1. Easy Order Quantity
  2. Economic Order Quantity
  3. Easy Order Quality
  4. Economic Order Quantity
  1. Who proposed the PDCA cycle?
  1. Shigeo Shingo
  2. Genichi Taguchi
  3. William E. Deming
  4. Philip B.Crosby
  1. Which one of the following is not a type of Control Chart in Statistical Quality Control?
  2. P-chart
  3. C-chart
  4. F - chart
  5. R-chart
  1. Which of the following functions is not a core function of an organization?
  1. The operations function
  2. The marketing (including sales) function
  3. The accounting and finance function
  4. The product/service development function
  1. BPR stands for--
  1. Business Process Re-engineering
  2. Business Program Re-engineering
  3. Business Program Response
  4. Business Process Re-alignment
  1. Walter Shewhart is listed among the important people of operations management because of his contributions to--
  1. Assembly Line Production
  2. Measuring the productivity in the service sector
  3. Just-in-time inventory method
  4. Statistical quality control
  1. Henry Ford is noted for his contribution to--
  1. Standardization of parts
  2. Statistical quality control
  3. Assembly line operations
  4. Scientific management
  1. Taylor and Deming would have both agreed that--
  1. Whirlpool’s global strategy is good one
  2. Eli Whitney was important contributor to statistical theory
  3. Management must do more to improve the work environment and its processes so that quality can be improved
  4. Productivity is more important than quality
  1. Who among the following is associated with contributions to quality control in operations management?
  1. Charles Babbage
  2. Henry Ford
  3. Frank Gilbreth
  4. Edwards Deming
  1. The field of operations management is shaped by advances in which of the following fields?
  1. Chemistry & Physics
  2. Industrial Engineering & Management Science
  3. Biology & Anatomy
  4. All of above
  1. The five elements in management process are--


  1. Plan, direct, update, lead and supervise
  2. Accounting/finance, marketing, operations, and management
  3. Organize, plan, control, staff, and manage
  4. Plan, lead, organize, manage, and control
  1. The responsibilities of operations manager include--



  1. Planning, organizing, staffing, procuring, and reviewing
  2. Forecasting, designing, planning, organizing, and controlling
  3. Forecasting, designing, operating, procuring, and reviewing
  4. Planning, organizing, staffing, leading, and controlling
  1. All of the following decisions fall within the scope of operations management except for--
  1. Financial Analysis
  2. Design of products and processes
  3. Location of Facilities
  4. Quality management
  1. Which of the following would not be an operations function in a fast food restaurant?            
  2. Making Hamburgers & Fries
  3. Advertising and promotions
  4. Maintaining equipments
  5. Designing the layout of the facility
  1. Current trends in operations management include all of the following except--
  1. Just in time performance
  2. Rapid product development
  3. Mass Customizations
  4. Mass Production
  1. Gibson Valves produces cast bronze valves on an assembly line. If 1600 valves are produced in an eight hour shift, the productivity of line is--


  1. 2 valves/hr
  2. 40 valves/hr
  3. 80 valves/hr
  4. 200 valves/hr
  1. The largest contributor to productivity increase is ---------, estimated to be responsible for------- of the annual increase.
  1. Management; one-half
  2. Deming; one-half
  3. Labor; two third
  4. Capital;90%
  1. Which variable is taken along the abscissa or X axis in a p-chart?


  1. Time
  2. Sample number
  3. Proportion of defects
  4. Number of defects
  1. Which kind of labor force is required in case of Jobbing Production?
  1. Highly Skilled
  2. Not at all skilled
  3. Moderately skilled
  4. Skilled
  1. 5-S are all, except--
  1. Tidiness
  2. Cleanliness
  3. Discipline
  4. Timeliness
  1. PPC stands for--
  1. Production Planning and Controlling
  2. Production Procurement and Controlling
  3. Planning Procurement and Controlling
  4. Procurement Planning and Controlling
  1. Most operations produce a mixture of both products and services. Which of the following businesses is closest to producing “pure” services?
  1. A restaurant
  2. A steel company
  3. Counselor/Therapist
  4. IT Company
  1. Operations can be classified according to the degree of variation in demand and visibility of the operation as well as their volume and variety of production. Which of the following operations would be classified as high variation and high visibility?
  1. A Fast Food Restaurant
  2. A Family Doctor
  3. A Front Office of Bank
  4. A Carpenter
  1. Range is calculated in which of the following control chart?
  1. R Chart
  2. F Chart
  3. C Chart
  4. P Chart
  1. Which of the following is not a typical service attribute?
  1. Intangible product
  2. Easy to Store
  3. Customer Interaction is high
  4. Simultaneous production & consumption
  1. The Dulac Box plant produces 500 cypress packing boxes in 10 hour shift. Due to higher demand company decided to operate three 8-hour shifts instead. They are now able to produce 600 boxes a day. What has happened to production?
  1. Increased by 50 boxes/shift
  2. Increased by 37.5 boxes/hr
  3. Increased by 20%
  4. Decreased by 8.3%
  1. Three commonly used productivity variables are--
  1. Quality, External Elements, Precise Units of measure
  2. Labor, Capital, Management
  3. Technology, Raw Materials, Labor
  4. Education, Diet, Social Overheads
  1. Productivity can be improved by--


  1. Increasing inputs while holding outputs steady
  2. Decreasing outputs while holding inputs steady
  3. Increasing inputs and outputs in same proportion
  4. Decreasing inputs while holding outputs steady
  1. Who prepares the daily production report?


  1. Floor supervisor
  2. Shop supervisor
  3. Cleaner
  4. Distributor
  1. Work study is also called---------- study.
  1. Time
  2. Time & Motion
  3. Method
  4. Motion
  1. The ratio of output to input of a production system is commonly known as--
  1. Productivity
  2. Process
  3. Parts
  4. Planning
  1. ISO stands for--
  1. Indian Standards Organization
  1. International Organization for Standardizations
  2. International Organization for Standards
  3. Indian Statistical Organization
  1. Which one of the following would not normally be considered a general characteristic of service?            
  1. Low contact services can often be made more efficient than high contact services.
  2. Production & Consumption are simultaneous
  3. Production and sales cannot easily be separated functionally
  4. Production & Consumption can always be spatially separated
  1. The--------- is the probability that a good lot will be rejected by the sampling plan.
  1. Producer’s Risk
  2. Consumer’s Risk
  3. Manufacturer’s Risk
  4. Seller’s Risk
  1. The ----- is the defect level for which lots are regarded as bad lots.
  1. LTPD
  2. ATPD
  3. LPTD
  4. LPDT
  1. Which of the following is the least likely decision to be made by Operations Manager?
  2. Designing & improving the jobs of the workforce
  3. Deciding which market areas to manufacture products for
  4. How to use quality techniques to reduce waste
  5. Selecting the location and layout of a facility
  1. Which of the following would not be normally considered as key feature of Operations Management?
  1. World Class Operations can give an organization a competitive advantage
  2. Operations is the area of a business where most people work
  3. Operation researches mathematical techniques for optimizing processes
  4. Operations is the part of an organization which creates wealth through the management of transformation process


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