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Title Name Amity Solved Assignment BBA 6th Sem for Behavioural and Allied Science
University AMITY
Service Type Assignment
Course B.B.A
Semester Semester-VI Course: B.B.A
Session 2016-2017
Short Name or Subject Code Behavioural and Allied Sciences
Commerce line item Type Semester-VI Course: B.B.A
Product Assignment of B.B.A Semester-VI (AMITY)


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                                                                                                          Behavioural and Allied Sciences

Section A

.     1.. Explain the importance of self awareness in building self concept.

2 .    What are the techniques of managing emotions at work? Explain.

3 .     What do you understand by attitude? “Job related attitudes are significant for   understanding Organizational Behaviour”. Explain

4 .     Quote an example of school/college life where your performance suffered due to stress. Also mention any of your personal/Professional achievements that

were due to your ability to handle stress in an effective manner.

5 .     Answer any three of the following.

a)     Components of Attitudes

b)    Concept of Emotional Intelligence

c)     Eustress and distress

d)    Johari Window

e)     Listening Process

6 .  “Stress is both a friend and foe. A mild stress may lead to increase in employee’s job performance while high level of stress has harmful consequences”.

Elucidate this statement.

7 .  Explain the different behaviour styles for handling conflict.

8 . Explain Type “A” and Type “ B” Personality traits 



Section B

 Case Detail :  

Q. Read the case study given below and answer the questions given at the end

Case Study

Coping Strategies

This stress audit case study is about Company A, a 100-year- old UK manufacturing

organization. The company employs 15,000 people and operates on 50 sites. It primarily

supplies the agricultural machinery markets.

The company set itself the objective of pulling itself out of a stagnant loss-making

situation and to regain market dominance. It set out to accomplish this by completely

redesigning its manufacturing techniques through lessons learnt from Japanese

companies. The company also implemented a large-scale programme of organizational

restructuring involving decentralization and the establishment of cost centers. However,

the payoffs were not as great as expected, even after several years of development.

The programme of large-scale change, in the context of an already ailing business had

improved performance at a slower than expected rate. Individuals were experiencing

stress also. Changes were being implemented and performance was being improved

slowly but at a high personal cost (in terms of health) and high organization cost (in terms

of disappointing efficiency increases).

Senior managers presumed that middle managers were experiencing the worst stress,

being caught between upper management and the work force. A stress audit was

conducted with middle managers at each site. The hypothesis was confirmed by the stress

audit. An analysis of the stress audit results indicated that stress levels were greater than

expected and that many middle managers had adopted stressed styles of behaviour. The

stress audit revealed that many of the middle managers perceived also that several of the

changes going on around them were outside their influence or control.

Analysis of stress sources and stress coping strategies employed by the middle managers

revealed that the organizational development effort itself had the effect of being a source

of stress. This in turn made it difficult for people to cope with the change of working


The organization decided therefore to implement additional programmes of stress

counseling, and to address the issues of roll clarity and participation in change planning.

The latter were seen as complimentary inputs to the development process. Efficiency

gains and a reduction of stress were realized as a result.

Based on the above case study, what steps the company should take to reduce Organisational stress? 



Section C

Question No.  1 Marks - 10

Which of the following best explains why an employee behaves as s/he does?  


  1. The environment is the most important consideration in understanding individual employee behavior.
  2. Both the environment and individual differences are important considerations in understanding individual employee behavior.
  3. Neither the environment nor individual differences are important considerations in understanding individual employee behavior.
  4. Employee personality and attitudes are primarily dictated by the environment.



Question No.  2 Marks - 10

Environmental stressors include-- -  


  1. Physical factors
  2. Economical factors
  3. Technological Factors
  4. All of the above


Question No.  3 Marks - 10

The behavioural outcomes of stress can include-- -


  1. Poor memory
  2. Absenteeism
  3. Burnout
  4. Depression



Question No.  4 Marks - 10

Inter personal Intelligence is the ability to-- -


  1. Understand other people
  2. Understand one self
  3. Understand organization
  4. None of the above



Question No.  5 Marks - 10

Intra Personal Intelligence is a correlative activity-- -


  1. Turned inward
  2. Turned outward
  3. Turned around
  4. All of above



Question No.  6 Marks - 10

Recognizing emotions of others-- -


  1. Empathy
  2. Sympathy
  3. Understanding self
  4. Understanding others



Question No.  7 Marks - 10

Listening process is-- -  


  1. Leveling
  2. Sharpening
  3. Assimilation
  4. All of the above



Question No.  8 Marks - 10

People who go through life watching it around them are-- -


  1. Critics
  2. Spectators
  3. Players
  4. None of the above



Question No.  9 Marks - 10

Your five senses and past experiences create your -- -


  1. Thoughts
  2. Feelings
  3. Perception
  4. Expectation



Question No.  10 Marks - 10

Critics usually have a _____________attitude about life.  


  1. Positive
  2. Negative
  3. Neutral
  4. None



Question No.  11 Marks - 10

The physical presence but the mental absence of the listener can be defined as-- -  


  1. Marginal listening
  2. Passive Listening
  3. Projective listening
  4. Sensitive Listening



Question No.  12 Marks - 10

Levelling and assimilation takes place in__________ Listening.  


  1. Passive
  2. Marginal
  3. Active
  4. Empathetic



Question No.  13 Marks - 10

Which is a deterrent to listening Process?  


  1. Lack of interest
  2. Stress
  3. Fear
  4. All of the above



Question No.  14 Marks - 10

_____________component represents the beliefs of a person about an attitude object.  


  1. Affective
  2. Cognitive
  3. overt
  4. None of the above



Question No.  15 Marks - 10

Self esteem has ________interrelated aspects.  


  1. Many
  2. Two
  3. No
  4. One



Question No.  16 Marks - 10

Absenteeism is an outcome of _________symptoms.  


  1. Emotional
  2. Physiological
  3. Behavioural
  4. Physical



Question No.  17 Marks - 10

Behaviour style for handling any situation should be-- -


  1. Assertive
  2. Non Assertive
  3. Aggressive
  4. Tactfully



Question No.  18 Marks - 10

___________ people attempt to get what they want by making others feel sorry or guilty.  


  1. Aggressive
  2. Manipulative
  3. Passive
  4. Submissive



Question No.  19 Marks - 10

__________is empathetic Listening


  1. Sympathetic
  2. Sensitive
  3. Active
  4. Projective



Question No.  20 Marks - 10

Our tendency to seek out the company of others, even if we do not feel particularly close them, is known as-- -  


  1. Social cognition
  2.  Relationship
  3. Attraction
  4.  Affiliation



Question No.  21 Marks - 10

Which of the four components of social support does NOT correspond to information-giving or anxiety reduction?  


  1. Instrumental Support
  2.  Informational Support
  3. Emotional Support
  4. Appraisal Support



Question No.  22 Marks - 10

When compared to people who are less physically attractive, attractive people are viewed as being-- -  


  1. More Sociable
  2.  less assertive
  3. High in integrity
  4. In Worse Mental Health



Question No.  23 Marks - 10

Characteristics of attitude is-- -  


  1. Valence
  2. Multiplexity
  3. Centrality
  4. All of the above



Question No.  24 Marks - 10

Stressors at workplace is termed as-- -


  1. Organisational Stress
  2. Family Stress
  3. Physical Stress
  4. None of the above



Question No.  25 Marks - 10

Eustress is-- -


  1. Good Stress
  2. Bad Stress
  3. Neutral Stress
  4. All of the above



Question No.  26 Marks - 10

Factors affecting Organisational Effectiveness are-- -


  1. Overall Performance
  2. Productivity
  3. Flexibility and Adapt ion
  4. All of the above



Question No.  27 Marks - 10

Consequences of stress can be-- -  


  1. Physical
  2. Psychological
  3. Behavioral
  4. All of the above



Question No.  28 Marks - 10

The stage of stress where maximum adaption is when the individual restores the equilibrium-- -  


  1. Alarm
  2. Resistance
  3. Exhaustion
  4. None of the above



Question No.  29 Marks - 10

______________occurs when we feel insecure, inadequate, helpless or desperate.  


  1. Eustress
  2. Distress
  3. Physiological Stress
  4. Psychological Stress


Question No.  30 Marks - 10

There are _____________types of Personality-- -  


  1. Three
  2. Two
  3. Multiple
  4. Four



Question No.  31 Marks - 10

Type ‘b” Personality is-- -


  1. Patient
  2. Rude
  3. Competitive
  4. aggressive

Question No.  32 Marks - 10

_______________method does not require the use of judges in scaling the statements.  


  1. Thurstone Attitude Scale
  2. Likert’s Scale
  3. Opinion Surveys
  4. Interview



Question No.  33 Marks - 10

____________________refers to any incompatibility that an individual might perceive between two or more his attitudes.


  1. Cognitive Dissonance
  2. Workforce Diversity
  3. Behavioural component
  4. None of the above


Question No.  34 Marks - 10

An atmosphere of objectivity and mutual trust can help reduce-- -  


  1. Eustress
  2. Distress
  3. Environmental stress
  4. Organisational Stress



Question No.  35 Marks - 10

In alarm stage, the resistance is-- -


  1. Lowered
  2. Exhausted
  3. Medium
  4. Higher



Question No.  36 Marks - 10

Music-- -  


  1. Effects on attitude
  2. Improve morale
  3. Increase Production
  4. All of the above



Question No.  37 Marks - 10

Stress results in-- -  


  1. Physical deviation
  2. Psychological Deviation
  3. Behavioral Deviations
  4. All of the above



Question No.  38 Marks - 10

What is the key word in understanding organization structure?


  1. Control
  2. Change
  3. Process
  4. Delegation




Question No.  39 Marks - 10

Which of the following is true of managers in relationship to conflict?  


  1. Managers generally encourage low levels of conflict because it improves performance, up to a certain point.
  2. Managers generally ignore conflict.
  3. Managers attempt to eliminate conflict because the organization rewards them for keeping conflict out of their area of responsibility.
  4. Managers show no consistent attitude toward conflict




Question No.  40 Marks - 10

Organization Structures:


  1. affect group hehaviour more than individual behavior
  2. change rapidly to meet environmental and market change
  3. contribute positively to organizational performance
  4. can be defined simply as activities that occur rgularly

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