image

Solution of Assignment Synopsis & Project Dissertation Report


Note: ⇩    Fill the Name, Email and Mobile to get unlock the priclist...!!!!

PRODUCT DETAILS

Online-Typing-and-Filling

Title Name Amity Solved Assignment MBA HM 3th Sem for Front Office Management 
University AMITY
Service Type Assignment
Course MBA
Semester Semester-III-Hospitality-Management Course: MBA
Short Name or Subject Code Front Office Management 
Commerce line item Type Semester-III-Hospitality-Management Course: MBA
Product Assignment of MBA Semester-III-Hospitality-Management (AMITY)
Price

PRICE INR

Click to View Price
Download File (Purchase the product for download...!!!)

Solved Assignment


  Questions :-

                                                                                         Front Office Management 

Section A

  1. Explain the process of taking a reservation of room through telephone; also explain the information required by guest to reserve the room.
  2. List the steps followed by a receptionist to register a guest and assign a room.
  3. Explain any three reports prepared by front office department and its objectives.
  4. Describe the coordination of front office department with housekeeping department, why the coordination between the two departments so important.
  5. Describe different pricing strategies adopted by hotels to increase revenue.
  6. List and describe functions performed by bell desk of front office in a five star hotel
  7. List and describe the duties and responsibility of the Duty Manager of Front Office.
  8. Define Forecasting; list the benefits of forecasting for front office department

 

 

 

 

 

 

 

 

Section B

Case Detail:

Ms Janet was travelling to Delhi, India from London. She was not very pleased to come to Delhi as she was travelling alone and heard of recent incidents of crime against women in the city. It was only a business visit of 5 days and she was very perplexed. The feeling of anxiety was evident in her behaviour when she registered in the hotel. Rajeev the receptionist sensed it and asked her about it, she stated that she was very unwilling to come to Delhi as even the UK government had issued a notification about safety concern of women travelling alone to India. Anurag the duty manager heard the conversation and informed Janet that this is just the media hype and she should not be afraid.

Anurag instructed Rajeev to be more concerned about her and ensure she should not face any problems, Anurag also informed about Janet in the meeting with General Manager, Mr Vijay Sharma.

The concerns raised by Janet forced Vijay to bring necessary changes in the hotels to ensure safety and security of women, although the hotel has a policy and procedures to deal with issues of women travelling alone. But Vijay thought it to be limiting and want it to be changed so that women travelling alone should be provided a safe and secure stay and improve guest satisfaction.

Vijay called up a meeting and following suggestion were introduced by the participants

1) To have separate floors reserved only for female guest, where all the services provided to them by female staff.

2) To hire cabs with women drivers only, carrying female guests travelling

3) To devise a booklet informing women travelers about the risks in travelling to a particular location in the city.

After the meeting was over Vijay was lost in his thinking about better ideas to ensure more comfortable stay for women travellers travelling alone

 

Questions:-

  1. Describe the various measures a hotel should take to ensure security and safety of women guest staying alone in the hotel.
  1. Describe the reasons behind the growing concerns related to women security in India.
  2. Explain the concept of all women floors in hotel. How it is different from other floors of Hotel.

 

 

 

Section C

Question No. 1           Marks - 10

________________________________________

As per front office accounting, a current account is           

Options          

  1. accounts less than 5 days
  2. account more than 90 days
  3. accounts less than 30 days old
  4. account for the current day only

 

 

 

Question No.  2          Marks - 10

________________________________________

Hotel with large convention halls, usually away from city and are able to provide banquet facility for large numbers are actually targeting         

Options                      

  1. buisness clientele
  2. adventure tourism
  3. MICE touirsm
  4. Sports tourism

 

 

 

Question No.  3          Marks - 10

________________________________________

Which of the following types of front office software enables a hotel to generate room reports, revenuereports, and forecasting reports?  

Options                      

  1. Reservations management software
  2. Guest accounting software
  3. reservation system
  4. room management system

 

 

 

Question No.  4          Marks - 10

________________________________________

High balance account means           

Options                      

  1. guest is spending more and should be given add on services
  2. guest has exceeded the maximum credit set by hotel
  3. guest has paid more than his bill
  4. guest has paid in advance

 

 

 

Question No.  5          Marks - 10

________________________________________

Skipper is a guest     

Options          

  1. who leaves the hotel without paying his bill
  2. who steal away hotel´s property
  3. who has left his belonging in hotel
  4. who sleeps out of the hotel

 

 

 

Question No.  6          Marks - 10

________________________________________

 In a time share property     

Options          

  1. guests or partners can get rooms at a specified time only
  2. it is a hotel where rooms are reserved on first come first serve basis
  3. it is a hotel which allows the guest to share rooms
  4. only travel agent or airlines crew is allowed to stay in hotel

 

 

 

Question No.  7          Marks - 10

________________________________________

Revenue management is a tool        

Options          

  1. to maximize room revenue
  2. to maximize occupancy
  3. to increase profit of hotel operations
  4. to increase efficiency of house keeping

 

 

 

Question No.  8          Marks - 10

________________________________________

The report that indicates which rooms are occupied and which guests are expected to check out the following day is called the    

Options                      

  1. occupancy report
  2. registration report
  3. housekeeping report
  4. discrepancy report

 

 

 

Question No.  9          Marks - 10

________________________________________

Term king and queen is used for which object in a hotel room   

Options          

  1. sofa cum bed
  2. bed
  3. size of room
  4. almirah

 

 

 

Question No.  10        Marks - 10

________________________________________

Which of the following settlement options will work with express check-out and self-check-out?       

Options          

  1. cash
  2. credit card
  3. cheque
  4. draft

 

 

 

Question No.  11        Marks - 10

________________________________________

The usual standard hotel billing instruction code CC means       

Options          

  1. check in check out
  2. credit card
  3. cost to company
  4. cost cutting

 

 

 

Question No.  12        Marks - 10

________________________________________

Skimming price means         

Options          

  1. low price for customer using new product
  2. high price for loyal customer
  3. high price for new product for its innovation and earning more initially
  4. low price for preferred customer

 

 

 

Question No.  13        Marks - 10

________________________________________

Standard hotel billing instruction code BTTA means      

Options          

  1. bill to travel agent
  2. by the time of arrival
  3. bell desk and travel agent
  4. bill to tour arranger

 

 

 

Question No.  14        Marks - 10

________________________________________

 Market segmentation on the basis of usage of product   

Options          

  1. behavioral segmentation
  2. psychographic segmentation
  3. volume segmentation
  4. demographic segmentation

 

 

 

Question No.  15        Marks - 10

________________________________________

OTA means     

Options          

  1. on time arrival
  2. over time
  3. on the assignment
  4. online travel agent

 

 

 

Question No.  16        Marks - 10

________________________________________

Market segmentation depending on personality and perception of consumer   

Options          

  1. volume segmentation
  2. demographic segmentation
  3. behavioural segmentation
  4. psychographic segmentation

 

 

 

Question No.  17        Marks - 10

________________________________________

As per legal requirement the Front Office will ask from guest    

Options          

  1. advance for their stay
  2. their ID proof and residence proof
  3. credit card
  4. bank account number

 

 

 

Question No.  18        Marks - 10

________________________________________

In morning when housekeeping department went in to room number 225, they found the guest is not present, also it is observed that there is no requirement to make a bed as it is not been used. Housekeeping department will report the room as            

Options          

  1. skipper
  2. sleeper
  3. sleep out
  4. sleep in

 

 

 

Question No.  19        Marks - 10

________________________________________

Report which tally the room occupancy report of FO with actual occupancy is known as

Options          

  1. housekeeping report
  2. A & D report
  3. ARR report
  4. discrepancy report

 

 

 

Question No.  20        Marks - 10

________________________________________

High balance report is prepared by

Options                      

  1. night auditor
  2. Front Office Manager
  3. Divisional Manager
  4. receptionist

 

 

 

Question No.  21        Marks - 10

________________________________________

VPO in front office is a term used for          

Options                      

  1. virtual personal office
  2. virtual post office
  3. very personal observation
  4. visitor paid out

 

 

 

Question No.  22        Marks - 10

________________________________________

 ARR means  

Options                      

  1. average room rate
  2. average room revenue
  3. average rented rooms
  4. average room reserved

 

 

 

Question No.  23        Marks - 10

________________________________________

It is the another name for hotel register     

Options                      

  1. green book
  2. blue book
  3. red book
  4. white book

 

 

 

Question No.  24        Marks - 10

________________________________________

C form is made for     

Options          

  1. all guest in hotels
  2. all domestic guest in hotel
  3. all foreign guest in hotel
  4. all guest staying on credit basis

 

 

 

Question No.  25        Marks - 10

________________________________________

VAT is             

Options          

  1. variety added in taxation
  2. value added tax
  3. value accrured tax
  4. variable added tax

 

 

 

Question No.  26        Marks - 10

________________________________________

Which of the following results from a communication problem between housekeeping and the front office?           

Options                      

  1. room status discrepancies
  2. over booking
  3. over staying guest
  4. lock in situation

 

 

 

Question No.  27        Marks - 10

________________________________________

International date line is named as

Options          

  1. primordia
  2. prime meridian
  3. antemeridian
  4. postmeridian

 

 

 

Question No.  28        Marks - 10

________________________________________

When a room rate is charged as house use rate, then the room rate is   

Options          

  1. rack rate
  2. discounted rate
  3. premium rate above rack rate
  4. no charge or 0 rate

 

 

 

Question No.  29        Marks - 10

________________________________________

Total room sales divided by the number of rooms sold represents          

Options                      

  1. room rate
  2. average daily rate
  3. room occupancy rate
  4. average rack rate

 

 

 

Question No.  30        Marks - 10

________________________________________

Hotel employee is responsible for balancing the guest accounts every day         

Options                      

  1. night auditor
  2. day auditor
  3. FO clerk
  4. room division manager

 

 

 

Question No.  31        Marks - 10

________________________________________

The usual check in check out time for calculation of room rent is          

Options

  1. 12:00 midnight
  2. 10:00:00 AM
  3. 10:00:00 PM
  4. 12:00 noon

 

 

 

Question No.  32        Marks - 10

________________________________________

Hotel performance is based on which of the following operating ratios 

Options          

  1. ROP
  2. RTS
  3. ADR
  4. FRE

 

 

 

Question No.  33        Marks - 10

________________________________________

Total rooms in the hotel are 410; total rooms available are 400; total rooms sold are 350; total revenue is 34,30,000. What is the ADR?          

Options                      

  1. 9625
  2. 11000
  3. 9390
  4. 9800

 

 

 

Question No.  34        Marks - 10

________________________________________

Hotel Room with 4 beds is termed as          

Options          

  1. cabana room
  2. hollywood room
  3. quad room
  4. duplex room

 

 

 

Question No.  35        Marks - 10

________________________________________

Parlour room is        

Options          

  1. single bed room
  2. room with kitchen
  3. room only with sitting arrangement
  4. room with four bed

 

 

 

Question No.  36        Marks - 10

________________________________________

Sleeper room is         

Options          

  1. room occupied by hotel staff
  2. room with kitchen
  3. room only with sitting arragment
  4. only available in night for sleeping only

 

 

 

Question No.  37        Marks - 10

________________________________________

Lanai room is            

Options          

  1. room near swimming pool
  2. room situated in a secluded corner of building
  3. room with a scenic view
  4. room at ground floor

 

 

 

Question No.  38        Marks - 10

________________________________________

Concept of Capsule Hotel is first introduced in which country   

Options          

  1. USA
  2. Germany
  3. Japan
  4. India

 

 

 

Question No.  39        Marks - 10

________________________________________

Mr Manish Bhatt, checked in a hotel for a period of 6 month, the room is furnished and all basic services are provided. The type of hotel Mr Manish has checked in is     

Options          

  1. vacation hotel
  2. service appartment
  3. studio room
  4. buisness hotel

 

 

 

Question No.  40        Marks - 10

________________________________________

It is one of the software used in front office operation     

Options          

  1. SQL
  2. EXCESS
  3. opera
  4. SYMPHONY

  Answers :-

Only after macking the payment you would be able to see the answer...!!!

Review

Average user rating

4.8 / 5

Rating breakdown

5
80% Complete (danger)
1
4
80% Complete (danger)
1
3
80% Complete (danger)
0
2
80% Complete (danger)
0
1
80% Complete (danger)
0

January 29, 2015
This was nice in buy
Assignment from solve zone is probably one of the first preference of students.

October 09, 2016
This was nice in buy
I recommend a website that was really helpful throughout your session.

March 19, 2017
Some day ago
This was nice in buy
This was good in buy . I found all the answer correct and meaningful and had scored good marks
Back to top